IT SUPPORT STAFF CV. Jaya Manunggal Perkasa Jakarta Selatan (Jakarta)

Memberikan dukungan teknis dan pemecahan masalah untuk perangkat keras, perangkat lunak, dan aplikasi yang digunakan di perusahaan. Menginstal, mengonfigurasi, dan memelihara perangkat komputer, printer, dan perangkat lainnya. Memantau dan memastikan ketersediaan sistem dan jaringan IT yang andal. Melakukan diagnostik dan mengatasi masalah teknis secara efisien. Mendokumentasikan dan melacak tiket dukungan untuk memastikan penyelesaian yang tepat waktu. Menyediakan pelatihan dan panduan pengguna untuk memaksimalkan produktivitas teknologi. Berkoordinasi dengan tim IT lainnya untuk memastikan keberlanjutan operasional.

sekitar 1 hari lalu

IT Operation Support PT. Kinarya Alihdaya Mandiri Jakarta Selatan (Jakarta)

Monitoring permasalah terkait IT Melakukan query basis data dasar dan ekstraksi data dari PostgreSQL atau MySQL untuk mendukung pemecahan masalah, pelaporan, dan permintaan pengguna. Mendiagnosis dan memecahkan masalah perangkat keras dan perangkat lunak untuk pengguna. Mendokumentasikan masalah dan solusi dalam sistem tiket. Membantu pengguna dalam menyiapkan dan mengkonfigurasi perangkat keras dan perangkat lunak baru. Memelihara inventaris aset IT dan memastikan dokumentasi yang tepat. Berkolaborasi dengan staf IT lainnya untuk meningkatkan masalah yang belum terselesaikan. Melakukan pemeriksaan dan pemeliharaan rutin pada peralatan IT Memberikan panduan dan pelatihan kepada pengguna tentang sistem dan aplikasi IT

sekitar 1 hari lalu

IT Support PT. IP Network Solusindo Jakarta Pusat (Jakarta)

Membantu user yang mengalami kendala, terutama yang berhubungan dengan IT Menganalisa kebutuhan dan permasalahan user Maintenance jaringan kantor Membuat laporan terkait pekerjaan Mmelakukan pendataan mengenai asset kantor yang berkaitan dengan departemen IT

sekitar 1 hari lalu

L1 IT Service Desk Analyst | Onsite ATOS Information Technology Inc. Manila (Luzon)

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution Applies understanding and knowledge of information systems products and services to assist users Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems Coordinates referrals to appropriate technical, professional, or service personnel Receives and prioritizes issues and forwards using appropriate escalation procedures Provides functional or task leadership Coordinates special projects and system upgrades Briefs customers and/or management on the status of resolution efforts Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel Recommends system or process improvements, including procedures, training, and enhanced documentation May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems All other duties as assigned

sekitar 3 hari lalu

L1 Service Desk Analyst People Profilers Pte Ltd Kuala Lumpur (Kuala Lumpur)

Provide technical support to users via call, email, live chat, or onsite. Troubleshoot and resolve IT issues or escalate when necessary. Document incidents and solutions according to company procedures. Deliver good customer service to internal and external users. Work closely with the team to ensure smooth IT support operations. Continuously learn and stay updated with IT technologies.

sekitar 3 hari lalu

Desktop / IT / Support Engineer NCS Pte Ltd Singapore (Singapore)

Perform End User Support – Client Management Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project. Perform follow-up with vendor on replacement of hardware. Perform asset management & update asset records. Perform user account management (eg. Create password, reset & delete) Perform local server administration to facilitate software distribution & patch management service. Manage client platform implementation / upgrade project. Ensure deliverables meet service level requirement. Propose and implement action plan when required. Established facility management standards/best practices to ensure operation consistency across project / facility management teams. Submit progress reports

sekitar 3 hari lalu

Technical Support Specialist Jakarta Intercultural School Jakarta Selatan (Jakarta)

Technical Support & Issue Resolution Provide efficient and timely support to end-users, ensuring all technical issues are resolved effectively and escalating cases when necessary. Address user inquiries regarding software and hardware operations, offering clear and accurate guidance to resolve issues. Assess and verify system functionality by conducting observations and tests to identify and troubleshoot errors. Collaborate with IT staff and engineers to manage the distribution, updates, and patches of hardware and software systems. Partner with vendor-provided technical support teams to deliver exceptional customer service to end-users. Help Desk Management & Documentation Proactively monitor and contribute to the Help Desk Ticket Management System, ensuring all issues are accurately logged, tracked, and resolved. Maintain thorough documentation of daily activities, including technical problems, corrective actions, and installation procedures. Develop, update, and effectively communicate standard procedures for common technical support tasks to enhance consistency and efficiency. Contribute to the Information Services Knowledge Base by ensuring comprehensive and up-to-date documentation of service-level agreements (SLAs) and problem-solving solutions. Collaboration & Continuous Improvement Collaborate with the Technical Services and Multimedia Coordinator and the rest of the IT team to establish, refine, and communicate Service Level Agreements (SLAs). Work closely with IT staff to resolve complex technical issues, providing guidance and support as needed. Innovate and implement strategies to enhance problem resolution processes, continuously improving help desk efficiency and effectiveness. Recommend and develop improvements to help desk operations, including creating checklists, refining procedures, enhancing policies, conducting training, and strengthening security protocols. Service Orientation Foster a service-oriented and data-driven culture within the IT Department, ensuring high standards of customer satisfaction. Ongoing Professional Growth Reflect upon professional practice and engage in learning opportunities. Set goals for professional development and take advantage of professional development opportunities. Other Embrace the JIS Learning Dispositions of Resilience, Resourcefulness, Relating, and Reflectiveness Performing other related duties and assuming other responsibilities as assigned by the Head of IT and Technical Support and Multimedia Coordinator.

sekitar 3 hari lalu

IT Supervisor PT. Himalaya Everest Jaya Jakarta Barat (Jakarta)

Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations. Testing, troubleshooting, and modifying information systems so that they operate effectively Monitoring daily operations, including server hardware, software, and operating systems. Overseeing the annual IT budget and ensuring cost-effectiveness. Coordinating technology installations, upgrades, and maintenance. Selecting and purchasing new and replacement hardware and software, when necessary.

sekitar 3 hari lalu

IT - Helpdesk/Service Desk Engineer Alphaeus Pte Ltd Singapore (Singapore)

To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solve technical problems. Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests. Coordination for employee user account administration, activation, changes, and terminations. Receive and answer all users' IT service request calls.

sekitar 1 hari lalu

IT Service Desk Engineer Sunway Berhad Kuala Lumpur (Kuala Lumpur)

To provide technical and process assistance to end-users via phone, email, live-chat, and web-form. To diagnose and troubleshoot end-users’ problems with various IT tools. To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. Log IT requisition/problems for end-users into Ticketing System. Escalate to 2nd level support group when required with detailed description of the problem for further troubleshooting and resolution. To provide the necessary hardware and software for service desk with support purposes. To provide 1st line support on enquiry or issue related to Enterprise Applications to ensure operational problems are resolved promptly. Follow up on outstanding requests and ensure timely resolution. Log all help -desk interactions and activities. Prepare activity reports and inform management of recurring problems. Plan arrangements to call out field engineer to visit the users if they are unable to fix the problem. Ensure all helpdesk tickets are closed within SLA set. Performing any other IT related duties assigned. Incident Management – to follow up with respective PIC until closure for all aging tickets. Problem Management – to perform root cause analysis and to document workaround/resolution for recurring incident/major incident being the owner of the issues/tickets.

sekitar 4 hari lalu