Customer Service PT. Transcosmos Commerce Kuala Lumpur (Kuala Lumpur)

Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills. Providing accurate information on products and services to customer. Consistently meeting individual and team KPIS and goals Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

about 2 years ago

Call Centre JW Marriott Hotel Singapore South Beach Singapore (Singapore)

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager and perform other reasonable job duties as requested by Supervisors.

about 2 years ago

Customer Service GHL Systems Philippines Inc. Kuala Lumpur (Kuala Lumpur)

Work with the customer care team to ensure proper customer service is being delivered. Greet customers and merchants warmly and ascertain problems or reasons for calling. To handle all enquiries from customers and merchants, and provide appropriate feedback and alternatives within the time limits. Provide accurate, valid and complete information by using the right methods or tools. Build sustainable relationships of trust through open and interactive communication. Identify and assess customers' needs to achieve satisfaction. Contribute to team effort by accomplishing related results as needed. Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. To provide support and user guidance for Company’s services and products. Assist in any ad-hoc tasks as and when is assigned by immediate superior.

about 2 years ago

Senior Customer Service Executive The Pique Lab Learning Centre Singapore (Singapore)

We're looking for a self-motivated team player who can take care of our customers' needs and further the growth of our community: 70% Of Your Time: Critical Tasks Deliver an enjoyable customer experience through various channels: Expect 95% of the communications to be digital (Calls, Text & Email) and 5% to be in-person at our frontdesk. Attend to enquiries professionally & resolve any issues/complaints raised: You’ll learn how to exercise active listening & see how we can best help our customers with their challenges. Develop a deep understanding of our courses to make appropriate recommendations to our customers: You’ll learn about the key takeaways & frequently asked questions of each course. Don’t worry: you’re not expected to hard-sell our programmes & there’re no pesky sales targets to hit. 30% of Your Time: Essential Tasks Assist with various school administration tasks such as collecting fee payments, arranging replacement lessons & updating class schedules. Assist with the fulfilment of e-commerce orders & inventory management.

about 2 years ago

Customer Service The Pique Lab Learning Centre Singapore (Singapore)

As our Customer Relations Associate, you are the mouthpiece of our brand. You’ll actively connect with and serve parents within our fast-growing community where we’re known for our fantastic customer experience. Think of us as a 5* concierge service: we're professional, highly efficient and empathetic. As a progressive organisation, we invest heavily in technology and have been successful at automating plenty of workflows. We’re NOT going to put you in a traditional ‘receptionist’ role where you sit there and wait for things to happen.

about 2 years ago

Customer Service Executive Aureus Group Pte. Ltd. Singapore (Singapore)

Conducting an assigned number of outgoing sales calls daily Hitting an assigned monthly sales-enrolment target (for music lesson packages) and lead-conversion target (for music trial lessons) Undergoing and excelling across multiple levels of Sales and Product Training sessions within a stipulated time frame Answering all incoming phone calls and emails in a timely and professional manner Having the discipline to adhere to an assigned follow-up process in order to convert open leads Proactively engaging all walk-in enquiries and promoting our products and services Having the ability to understand the customer’s needs and recommend the most suitable lessons, instrument, schedule, teacher, and package accordingly Having the ability to problem-solve when it comes to challenging situations and/or customers Having the ability to always represent the brand through warm and friendly customer service Conducting and assisting in sales activities and events to help the team with lead-generations and lead-conversions Performing any other duties and responsibilities as assigned by the Management

about 2 years ago

Senior Customer Service Officer KOS International Limited Hong Kong (Hong Kong)

Handle day-to-day customer enquiries abnd complaints via hotline Process daily orders via telephone and e-mail and assist the ecommerce platform operation Maintain a close relationship with the Sales Department and Logistic Team to ensure the products are delivered on time Coordinate with Sales team for order status and credit issues Work closely with Sales team to provide a variety of support services Perform ad-hoc tasksa ssigned

about 2 years ago

Customer Service Executive Aureus Group Pte. Ltd. Singapore (Singapore)

Job Responsibilities Conducting an assigned number of outgoing sales calls daily Hitting an assigned monthly sales-enrolment target (for music lesson packages) and lead-conversion target (for music trial lessons) Undergoing and excelling across multiple levels of Sales and Product Training sessions within a stipulated time frame Answering all incoming phone calls and emails in a timely and professional manner Having the discipline to adhere to an assigned follow-up process in order to convert open leads Proactively engaging all walk-in enquiries and promoting our products and services Having the ability to understand the customer’s needs and recommend the most suitable lessons, instrument, schedule, teacher, and package accordingly Having the ability to problem-solve when it comes to challenging situations and/or customers Having the ability to always represent the brand through warm and friendly customer service Conducting and assisting in sales activities and events to help the team with lead-generations and lead-conversions Performing any other duties and responsibilities as assigned by the Management Job Accountabilities Achieve an assigned lead generation and enrolment target and all other assigned campaign targets by the management team. Assist Center Team and Manager to ensure healthy center growth at all times through providing excellent customer service that mitigates student turnover. Maintain or exceed an assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads. Assist Center Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre.

about 2 years ago

Customer Service KOS International Limited Hong Kong (Hong Kong)

Report to Operation Manager Handle customer enquiries & complaints and help to resolve problems Maintain effective communication with customers and maintain accurate bookings with doctors and team Liaise with internal teams to ensure service standard is met Make outbound calls to customers for timely confirmation of operations and discharge after inspection / operations Input necessary remarks to system to ensure data integrity is met

about 2 years ago

Customer Service The SM Store (SM Mart Inc.) Manila (Luzon)

ADMINISTRATIVE SUPPORT: Perform counter transactions PERFORM DAY-TO-DAY COUNTER OPERATIONS Receive cash / check payment, & issue receipt; conduct cross-selling, as necessary PERFORM END-OF-DAY ACTIVITIES Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements PREPARE COUNTER Replenish cash fund from Treasury, & prepare report for Treasury MAINTAIN ORDERLINESS & CLEANLINESS Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards

about 2 years ago