Senior Customer Service Executive

(Staff)
The Pique Lab Learning Centre
SGD 3,000 - 3,500
10 Jalan Serene, #02-05A/17A/18/20*, Serene Centre, Singapore 258748
Singapore - Singapore - Singapore
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

We're looking for a self-motivated team player who can take care of our customers' needs and further the growth of our community: 70% Of Your Time: Critical Tasks Deliver an enjoyable customer experience through various channels: Expect 95% of the communications to be digital (Calls, Text & Email) and 5% to be in-person at our frontdesk. Attend to enquiries professionally & resolve any issues/complaints raised: You’ll learn how to exercise active listening & see how we can best help our customers with their challenges. Develop a deep understanding of our courses to make appropriate recommendations to our customers: You’ll learn about the key takeaways & frequently asked questions of each course. Don’t worry: you’re not expected to hard-sell our programmes & there’re no pesky sales targets to hit. 30% of Your Time: Essential Tasks Assist with various school administration tasks such as collecting fee payments, arranging replacement lessons & updating class schedules. Assist with the fulfilment of e-commerce orders & inventory management.
REQUIREMENT

Required: Strong Communication Skills: You should be able to communicate effectively in written & spoken English. (We don’t need you to speak in Queen’s English. You will be fine so long as your grammar is accurate & you sound comprehensible.) Patience & Understanding: Dealing with customers with varied expectations is part & parcel of this role. Each of our customers is unique so we would like to work with someone who is able to adapt & manage their requests effectively. Strong Perseverance: You must be willing to work hard to learn as much as possible. We'll work with you to gain the skills you need to succeed in this role. Commitment To The Role: You should be able to commit to working three weekdays & two weekends. The best part is that you get to sleep in or run your errands before starting work at 12PM on weekdays! Good To Have: Prior Customer Service Experience: A background in Marketing, Communications, Customer Service, Business or Public Relations is preferred. If you've prior experience managing a frontdesk in an education, medical, fitness, retail or hospitality environment, that’s a huge plus.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Singapore

GAMBARAN PERUSAHAAN

-

https://thepiquelab.com/

100-250

Casual(T-shirt)

English

Pendidikan

6586211533

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 10 Jalan Serene, #02-05A/17A/18/20*, Serene Centre, Singapore 258748