IT Help Desk JD.ID (PT Ritel Bersama Nasional) Makassar (Sulawesi Selatan)

Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Customer-oriented and cool-tempered Troubleshooting skills Ability to create and follow technical documentation Good knowledge and hands-on experience on Windows and Unix (included Mac OS) platform. Network experience: Structured Cabling, TCP/IP, DHCP Technical degree or certifications a plus Placement in Makasar

sekitar 6 tahun lalu

IT Support PT. STAR Indonesia Yogyakarta (Yogyakarta)

Design IT needs for the company Operate information technology system properly through network, software and hardware to support all the company’s operational needs to achieve effectiveness and efficiency of the company Work together with IT team to address all IT problems quickly and effectively Periodically check conditions of software and hardware Periodically back up data (files, email, database, software licenses, etc.) Develop and apply the best IT policies for the company Produce documentation for all IT products in the company Responsible to provide IT training as per the company’s operational needs Provide solutions to resolve problems that occur in terms of applications, hardware, or human error Assist with and oversee implementation of software applications used by employees

sekitar 6 tahun lalu

IT Support Accedo Hong Kong (Hong Kong)

Provide first line IT support to all workers of Accedo, e.g.: Act on incoming tickets in ITSM system and alarms, prioritize according to business needs Handle user accounts in our applications, including on board/off board, setting permissions Creating and removing spaces and projects in Atlassian suite Troubleshoot, guide and help your co-workers in software related issues Provide second line IT support for workers and office devices mainly for global offices Help users setup and troubleshoot their software Procuring hardware and software according to set routines, set it up and deliver to users Manage office and user equipment/inventory tracking Support and troubleshooting, includes (but are not restricted to) user device hardware and software, network connections and devices, printers, local servers, cloud services we use Follow and update set processes, routine descriptions. Propose improvements to those. Ensure IT Policies are followed (e.g. certificate types, naming conventions, security settings and so on) Propose improvements on system configurations and workflows, strive to automate repetitive tasks Update documentation on workflows, changes, configurations. Create new if necessary. Keep Knowledge base and Tips & Tricks areas updated Always seek solutions that aid customer relations, saves money in long term, aid information security and makes the work for others and yourself easier

sekitar 6 tahun lalu

Technical Support Arista Group Medan (Sumatera Utara)

Pendidikan minimal D3/ S1 Teknik Informatika/ Management Informatika/IT dengan IPK minimal 3.00 Usia maksimal 27 tahun Mampu bekerjasama dengan tim, komunikatif, menyukai hal-hal terkait perangkat komputer dan setting jaringan komputer Menguasai Mikrotik, Instalasi Server, Setup Jaringan, Virtiualisasi Server Memiliki komitmen dan motivasi kerja yang tinggi Sanggup bekerja keras, teliti dan bertanggung jawab Bersedia melakukan perjalanan dinas (Area Aceh s/d Pekanbaru)

sekitar 6 tahun lalu

IT Help Desk PT. Lawencon Internasional Jakarta (Jakarta)

Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems

sekitar 6 tahun lalu

IT Support PT. CJ Logistics Indonesia Medan (Sumatera Utara)

Create profile for all client since project started and maintain if any improvement Study and apply generate billing for each client if required As 1st level user for operation system implementation Conduct training event for new improvement or new user,or requested by operation Work together with operation for process improvement

sekitar 6 tahun lalu

TECHNICAL SUPPORT PT. Sinar Indogreen Kencana Sidoarjo (Jawa Timur)

Meneliti dan mengidentifikasi solusi untuk masalah aplikasi AAC Blok, AAC Panel dan/ atau Mortar. Mendiagnosis dan mengatasi masalah teknis, termasuk pengaturan penggunaan material. Melayani dengan mengetahui lebih detail dari pelanggan yang ditargetkan untuk memahami akar masalah dengan cepat Melacak masalah yang dihadapi pelanggan dalam batas waktu yang disepakati Berkomunikasi dengan pelanggan melalui serangkaian tindakan, baik melalui ponsel, email, atau obrolan, hingga mereka menyelesaikan masalah teknis. Mengeskalasikan masalah yang belum diselesaikan ke tim internal yang tepat (mis. QARD, Produksi) Memberikan umpan balik yang cepat dan akurat kepada pelanggan Memastikan semua masalah sudah dicatat dengan benar Melakukan skala Prioritas dan mengelola beberapa masalah secara terbuka pada satu waktu untuk mendapatkan solusi jangka panjang Membuat laporan yang akurat dan tepat waktu Mendokumentasikan hal-hal teknis dalam bentuk catatan dan manual (sop) Memelihara dan Mempertahankan hubungan baik dengan pelanggan

sekitar 6 tahun lalu

TECHNICAL SUPPORT PT. Sinar Indogreen Kencana Surabaya (Jawa Timur)

Meneliti dan mengidentifikasi solusi untuk masalah aplikasi AAC Blok, AAC Panel dan/ atau Mortar. Mendiagnosis dan mengatasi masalah teknis, termasuk pengaturan penggunaan material. Melayani dengan mengetahui lebih detail dari pelanggan yang ditargetkan untuk memahami akar masalah dengan cepat Melacak masalah yang dihadapi pelanggan dalam batas waktu yang disepakati Berkomunikasi dengan pelanggan melalui serangkaian tindakan, baik melalui ponsel, email, atau obrolan, hingga mereka menyelesaikan masalah teknis. Mengeskalasikan masalah yang belum diselesaikan ke tim internal yang tepat (mis. QARD, Produksi) Memberikan umpan balik yang cepat dan akurat kepada pelanggan Memastikan semua masalah sudah dicatat dengan benar Melakukan skala Prioritas dan mengelola beberapa masalah secara terbuka pada satu waktu untuk mendapatkan solusi jangka panjang Membuat laporan yang akurat dan tepat waktu Mendokumentasikan hal-hal teknis dalam bentuk catatan dan manual (sop) Memelihara dan Mempertahankan hubungan baik dengan pelanggan

sekitar 6 tahun lalu

IT Support Siloam Hospitals Group (Tbk) Makassar (Sulawesi Selatan)

Manage and troubleshooting computer hardware, software, systems, networks, printers and scanners. Support for operational activity ( Video Conference, Conference Call, etc). Managing stocks of equipments, consumables, and other supplies. Investigating, diagnosing and solving computer software and hardware faults. Create IT guidelines for user. Reqularly updated operating system and anti virus. Manage and maintain security system (CCTV & Access Control). Collecting and reporting Inventory ( IP Phone, CCTV, Printer, etc)

sekitar 6 tahun lalu

IT Staff Orang Tua Group Makassar (Sulawesi Selatan)

Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent. No work experience required. Full-Time position(s) available. logging and processing support calls installing and configuring computer hardware, software, systems, networks, printers and scanners planning and undertaking scheduled maintenance upgrades setting up accounts for new employee, ensuring that they know how to log in talking to clients and computer users to determine the nature of any problems they encounter responding to breakdowns Investigating, diagnosing and solving computer software and hardware faults repairing equipment and replacing parts obtaining replacement or specialist components, fixtures or fittings checking computer equipment for electrical safety maintaining records of software licenses managing stocks of equipment, consumables and other supplies

sekitar 6 tahun lalu