IT Helpdesk (App Support) PT. Indomobil Finance Indonesia Jakarta (Jakarta)

Menerima keluhan (via telepon dan email) yang berhubungan dengan IT meliputi aplikasi, jaringan, email, internet, troubleshooting komputer dan peripheralnya dan menindaklanjutinya untuk memastikan masalah terselesaikan Membuat dan merevisi panduan penggunaan aplikasi bagi user

sekitar 5 hari lalu

IT Helpdesk (L1&L2) PT. Adi Data Informatika Jakarta (Jakarta)

Melakukan Analisa terhadap issue yang masuk Melakukan penyelesaian yang tepat terhadap seluruh issue yang masuk Melakukan eskalasi terhadap issue yang masuk kepada PIC Melakukan Follow up terhadap penyelesaian issue Membuat Laporan harian

sekitar 5 hari lalu

Account Manager (IT Solution) PT. Griya Mitra Persada Jakarta (Jakarta)

To create new relationship with potential customers and expand our business channel. To build and maintain strong, long-lasting customer relationship in order to increase sales and their loyalty. To present our products and solutions to the customers, helping them become more successful by using our products & solution and do a tight follow up to generate sales Responsible to process and monitor incoming orders and ensuring delivery lead time is met, including project management, contract management, and overall deal succession. To work closely with product team and develop your IT knowledge by attending learning/training class. Exceptional spoken, and written presentation skills, in the context of one to one, small groups and large audiences

sekitar 7 hari lalu

Application Support Supervisor PT. Profescipta Wahanatehnik Jakarta Timur (Jakarta)

Supervise and coordinate the Application Support team to deliver effective and timely resolution of application-related issues. Act as the primary escalation point for critical application incidents and provide advanced troubleshooting support. Monitor application performance and analyze error reports to recommend improvements or preventive measures. Collaborate with software developers, infrastructure teams, and third-party vendors to resolve complex technical problems. Ensure all incidents, service requests, and change requests are logged and handled within agreed SLAs using the ticketing system. Develop and enforce support processes, documentation, and knowledge base for the team. Mentor, train, and evaluate team members to enhance their technical skills and service quality. Provide regular reports to management on application performance, incidents, and team productivity.

sekitar 7 hari lalu

IT Professional (IT Support, IT Developer, IT Quality Assurance, DevOps) PT Andalan Anak Bangsa (KPSG) Jakarta (Jakarta)

sekitar 7 hari lalu

IT Operation Support Staff Orang Tua Group Jakarta Barat (Jakarta)

Provide daily technical support for IT operations and end-users. Monitor and maintain IT systems to ensure smooth operations. Troubleshoot software and hardware issues. Assist in IT asset management and system documentation. Coordinate with vendors or higher level IT teams for issue escalation.

sekitar 1 minggu lalu

NOC Support Macroad / PT Solusi Sinergi Digital, Tbk Jakarta (Jakarta)

Monitor network, servers, and telecommunications systems using monitoring tools. Respond to alerts and incidents to resolve or escalate issues as needed. Perform routine maintenance tasks such as patching, updates, and backups. Document incidents, issues, and resolutions in the ticketing system. Escalate unresolved issues to higher-level support teams per defined protocols. Collaborate with other departments to ensure service level agreements (SLAs) are met. Generate and analyze system performance reports. Assist in network configuration, upgrades, and deployment of hardware/software Member of 7x24 monitoring, working on shifting schedule especially for Backbone Receive escalation from customer service, conduct 1st layer analysis and troubleshooting

sekitar 1 minggu lalu

IT Support PT. Kinarya Alihdaya Mandiri Jakarta (Jakarta)

Melakukan aktivasi Monitoring & Troubleshooting Instalasi baru, integrasi ke sistem yang ada, migrasi dan pemantauan Berkoordinasi dengan vendor atau partner

sekitar 1 bulan lalu

Desktop Support Engineer PT. IDstar Cipta Teknologi Jakarta (Jakarta)

Handle Tier 1/2 support via phone, email, and onsite assistance. Troubleshoot and diagnose issues with desktops/laptops, printers, scanners, VC equipment, and Cisco IP telephony. Install, configure, and re-image PCs/laptops and peripheral devices. Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps). Support video/audio/web conferencing (Teams, Webex, Zoom). Log and monitor all tickets in ServiceNow in compliance with SLA requirements. Perform asset management: assist with recording, tracking, and maintaining IT inventory. Provide support for internal and external meetings, including after-hours support when required. Perform data backup/restore, device disposal, and assist with staff onboarding/offboarding.

sekitar 1 bulan lalu

IT Support + Data PT. Berkat Subuh Transpor Jakarta Barat (Jakarta)

sekitar 1 bulan lalu