IT Operation Analyst PT. Asuransi Jiwa Manulife Indonesia ( Agency Rec.) Jakarta (Jakarta)

May require shift work or on-call availability. Hybrid or on-site work depending on company policy. Fast-paced environment with critical uptime requirements. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

sekitar 20 jam lalu

HELPDESK PT. Total Info Kharisma (Central Online) Jakarta (Jakarta)

Menerima incoming call dari pelanggan terutama komplain gangguan serta menginformasikan progress penanganan komplain kepada pelanggan. Mampu menangani komplain pelanggan sesuai eskalasi perusahaan dan dapat diterima dengan baik hasilnya oleh pelanggan. Membuat laporan harian seluruh incoming call serta list nomor tiket gangguan yang open maupun yang sudah terselesaikan . Bertanggung jawab kepada Supervisor Memastikan seluruh complain yang diterima direspons dan difollowup. Membantu memastikan jaringan internet/komputer selalu dalam kondisi online Melakukan monitoring jaringan serta aktif koordinasi dengan partner terkait.

sekitar 15 jam lalu

Software Technical Support PT. Hashmicro Solusi Indonesia Jakarta (Jakarta)

Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product. Determine, review criticality and prioritize resolution of issues. Resolve cases and provide updates to customer Engage in the Knowledge Management process by creating and using materials. Guide clients to use self-help resources. Offer direct customer service and technical support to users through phone, email and in-person. Support clients to answer queries, locate information and review technical requirements. Record customer change requests and technical requirements. Record issues and solutions to troubleshoot guides.

sekitar 15 jam lalu

IT Support Officer PT Teknologi Skoring Nusantara Jakarta Pusat (Jakarta)

Menyelesaikan tiket IT Support sesuai prosedur kerja yang berlaku. Mempersiapkan perangkat IT/ device (PC, laptop, printer, Router, AP, dll.) agar siap dipakai user. Memenuhi perbaikan dan memelihara perangkat IT/ device agar siap dipakai user, termasuk dalam masa pinjam perbaikan. Menyelesaikan tiket IT Support sesuai prosedur kerja yang berlaku. Menyediakan diagnosa kendala dan troubleshooting perangkat IT/ device. Melakukan backup & restore data, cloning OS/data, serta mendukung manajemen aset IT. Melakukan dokumentasi teknis secara teratur, termasuk update status tiket, log pekerjaan, dan laporan perangkat IT/ device. Melaksanakan kunjungan dalam rangka maintenance dan pemberian panduan atau pelatihan ringan kepada user. Menyusun dan memperbarui dokumentasi ITSM secara akurat dan teratur.

sekitar 2 hari lalu

IS Application Support Section Head PT. PAM Lyonnaise Jaya (Palyja) Jakarta Pusat (Jakarta)

Manage and oversee the day-to-day operations of the IS Application Support team, including assigning tasks, monitoring progress, and ensuring timely resolution of issues Collaborate with cross-functional teams, such as IT Infrastructure and Business Analysts, to ensure seamless integration and alignment of IT services Develop and implement effective support strategies, including incident management, problem-solving, and change management procedures Monitor application performance, identify and resolve bottlenecks, and implement proactive measures to maintain system availability and reliability Serve as the primary point of contact for stakeholders, managing their expectations and providing regular updates on application support activities Contribute to the long-term IT strategy and roadmap, aligning application support initiatives with the company's overall business objectives

sekitar 2 hari lalu

Helpdesk Engineer/Technical Support Engineer PT. Aviro Global Teknologi Jakarta Selatan (Jakarta)

Respond promptly to user requests and inquiries via phone, email, and ticketing systems Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide end-user training and guidance on the effective use of IT systems and applications Maintain detailed records of all support activities and resolutions Collaborate with other IT teams to escalate and address complex problems Contribute to the continuous improvement of our IT support processes and procedures

sekitar 3 hari lalu

IT Monitoring Phintraco Group Jakarta Selatan (Jakarta)

As a first layer, you will be serving requests, questions, and complaints from customers. Monitoring the application system of web-based and desktop based. Monitoring the traffic of the network. Monitoring and handling problems related to the fraud detection system and periodic tasks. Troubleshooting pc/laptop, system, and network.

sekitar 3 hari lalu

L1 IT Support PT. Berca Hardayaperkasa Jakarta (Jakarta)

Helpdesk & Hotline Support Answer calls from Beauty Advisors and log tickets in the system. Provide solutions based on user manuals and escalate issues if needed. Offer onsite support for offline troubleshooting. User Training Conduct Induction & Refreshment Training for Beauty Advisors. Retail IT Support Assist in Stock Adjustments, Sales Cancellations, and Product Exchanges. IT Asset & Network Management Manage hardware assets and handle network setup & requests. Store IT Support to support IT needs for new store openings, temporary & pop-up stores, relocations, and closures. Technical Skills Troubleshooting POS (Point of Sale) systems. Knowledge of networking (LAN/WAN, routers, switches, VPN, WiFi, firewalls). Familiarity with Windows & macOS systems. Experience with retail applications and hardware (PC, printers, barcode scanners, cash registers, etc.).

sekitar 3 hari lalu

IT Technical Support Arista Group Jakarta Selatan (Jakarta)

sekitar 4 hari lalu

IT Staff PT. Sany Perkasa Jakarta (Jakarta)

Support all departments to check hardware & software, network, email, etc Handle administration tasks (PP, PR, PO, PRF) Colaborate & communicate with other departments & vendor about project (as opening, relocate, closing branch office) Create weekly & monthly report Actively in development & upgrade skill Filling IT documents

sekitar 5 hari lalu