DESKRIPSI PEKERJAAN
Leads HCEM SOPs and governance, assessment, S&T, MCE modelling, resource allocation, compliance (including sampling) to achieve optimal levels of performance and results
Contribute and help implementing a new set of KPIs and dashboards to aid superior decision making and continually evolve/optimise HCP engagement model
Drive programming related to sizing and structure, territory design, alignment, account management, segmentation, and targeting
Deliver customised programs, reporting, and supporting dashboards that enabled consistent data tracking and strategy optimisation
Evaluate and track sales force activities across all platforms/countries (SFA and digital/remote); generate insights, inform reporting (with MCE and Data Performance Manager), and monitor results against needs of key stakeholders, implementing corrective actions when gaps are identified
Develop, implement, and monitor incentive/compensation programs in support of HN Solution team objectives across brands
Design and deploy segmentation and targeting through the integration of appropriate data (leveraging digital data), adapting to customer mix, optimal call load and geographical needs by brand/team
Proactively assess and make recommendations in support of sales force development, supporting cross-functional collaboration and initiating development activities through the training team and other support functions
Identify and monitor key territory levers (internal, external, environmental, etc.) across all platforms to proactively manage their impacts on the business (positively or negatively)
Lead in ongoing optimisation operation to ensure balancing of capacity vs resource allocation to meet business needs
Lead relevant SOP and governance
Collaborate with MCE, Data Performance, System and Tech Manager to develop transparent, systematic and automatic tools to provide in-depth analytics and measurements, integrating insights across all platforms, to ensure standards are realistically set for all programs (including reports and dashboards)
Project manage SFE initiatives, and proactively address barriers to execution (e.g. conflict, risk, non-compliance, etc.)
Align with cross-functional stakeholders and countries to balance individual/team needs with business priorities and realistic deliverables
Lead and facilitate effective, timely decision-making to ensure quick action in response to opportunities and threats to the business
Setting performance management metrics and regular performance tracking of sales teams with pre-planned meetings with HR
Act in alignment with compliance and regulatory expectations
REQUIREMENT
Three or more years of sales force excellence experience
Demonstrated high level of resourcefulness and problem solving skills
Self-motivated, proactive team player with a high degree of initiative and excellent follow-up skills
Strong service orientation with the ability and desire to challenge opinions and influence decision making
Demonstrated successful change management experience
Must have a successful track record of managing projects and multitasking in a deadline intensive environment
Awareness of the dynamics of performance management of field teams
Advanced Microsoft Office skills, especially Excel
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Manager / Assistan Manager