Leads HCEM SOPs and governance, assessment, S&T, MCE modelling, resource allocation, compliance (including sampling) to achieve optimal levels of performance and results Contribute and help implementing a new set of KPIs and dashboards to aid superior decision making and continually evolve/optimise HCP engagement model Drive programming related to sizing and structure, territory design, alignment, account management, segmentation, and targeting Deliver customised programs, reporting, and supporting dashboards that enabled consistent data tracking and strategy optimisation Evaluate and track sales force activities across all platforms/countries (SFA and digital/remote); generate insights, inform reporting (with MCE and Data Performance Manager), and monitor results against needs of key stakeholders, implementing corrective actions when gaps are identified Develop, implement, and monitor incentive/compensation programs in support of HN Solution team objectives across brands Design and deploy segmentation and targeting through the integration of appropriate data (leveraging digital data), adapting to customer mix, optimal call load and geographical needs by brand/team Proactively assess and make recommendations in support of sales force development, supporting cross-functional collaboration and initiating development activities through the training team and other support functions Identify and monitor key territory levers (internal, external, environmental, etc.) across all platforms to proactively manage their impacts on the business (positively or negatively) Lead in ongoing optimisation operation to ensure balancing of capacity vs resource allocation to meet business needs Lead relevant SOP and governance Collaborate with MCE, Data Performance, System and Tech Manager to develop transparent, systematic and automatic tools to provide in-depth analytics and measurements, integrating insights across all platforms, to ensure standards are realistically set for all programs (including reports and dashboards) Project manage SFE initiatives, and proactively address barriers to execution (e.g. conflict, risk, non-compliance, etc.) Align with cross-functional stakeholders and countries to balance individual/team needs with business priorities and realistic deliverables Lead and facilitate effective, timely decision-making to ensure quick action in response to opportunities and threats to the business Setting performance management metrics and regular performance tracking of sales teams with pre-planned meetings with HR Act in alignment with compliance and regulatory expectations

Kuala Lumpur