Customer Service PT. Masuya Graha Trikencana Surabaya (Jawa Timur)

Melakukan penanganan terhadap keluhan-keluhan yang disampaikan customer Membangun hubungan yang baik dengan customer Menerima orderan , melakukan penawaran product ke customer

sekitar 2 bulan lalu

Call Centre Agent (Technical) - Mandarin Speaker TRANSCOSMOS (MALAYSIA) SDN. BHD. Kuala Lumpur (Kuala Lumpur)

Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators

sekitar 2 bulan lalu

Customer Service Staff ID Photobook Yogyakarta (Yogyakarta)

Menjawab pertanyaan customer mengenai produk, melayani tawar menawar customer hingga proses dealing produk melalui platform sosial media dan komunikasi online Melakukan pendekatan, promosi dan menjaga kepuasan customer Menginput data penjualan dan membuat laporan harian Melakukan koordinasi dengan tim terkait tentang customer needs, customer behaviour, dll Membangun hubungan yang baik dengan pelanggan dan meningkatkan kepuasan pelanggan Melakukan tugas administratif terkait layanan pelanggan Memberikan umpan balik dan saran kepada manajemen untuk perbaikan layanan pelanggan

sekitar 3 bulan lalu

Customer Service Staff PT. Cakraindo Mitra Internasional Surabaya (Jawa Timur)

Manage and coordinate import and export activities Handle job related to import / export shipment Monitor and trac shipment to ensure timely delivery Handle local (domestics) shipment Resolve any issues related to customs clearance or shipment delays Coordinate with shipping agencies Ensure compliance with international trade regulations and policies

sekitar 3 bulan lalu

Customer Service PT. Datascrip Makassar (Sulawesi Selatan)

Memberikan pelayanan kepada pelanggan untuk unit Canon, Asus, Lenovo, MSI Menerima keterangan dari pelanggan mengenai barang yang akan diperbaiki serta mencatat jenis barang, tipe, tahun, masa garansi, dan sebagainya Menginformasikan kepada pelanggan terkait dengan perkiraan biaya dan memberikan penjelasan mengenai parts yang perlu diganti Memberikan konfirmasi kepada pelanggan perihal status perbaikan Mengerjakan tugas administratif lain yang berhubungan dengan customer service Membina hubungan baik dengan pelanggan

sekitar 3 bulan lalu

Customer Services PT. Asuransi Raksa Pratikara Bandung (Jawa Barat)

sekitar 3 bulan lalu

Customer Service PT. Marel Sukses Pratama Yogyakarta (Yogyakarta)

Melayani pelanggan melalui WhatsApp, media sosial, dan marketplace. Memberikan informasi produk secara lengkap dan membantu proses pemesanan. Menangani keluhan pelanggan, memberikan solusi, dan melakukan tindak lanjut. Melakukan follow-up pelanggan dan remarketing secara rutin. Membuat laporan harian (chat, closing, omzet) dan rekap komplain. Melakukan update story WhatsApp dan broadcast informasi perusahaan. Melakukan pengemasan barang sebelum dikirim. Menjalankan K3, 5R, dan GKM di area kerja.

sekitar 3 bulan lalu

Customer Service PT. Abdael Nusa Surabaya (Jawa Timur)

Memberikan pelayanan kepada customer dengan ramah dan profesional Mengelola dan melakukan pencatatan transaksi pembayaran (kasir) Melakukan administrasi untuk commercial area

sekitar 3 bulan lalu

Arabic Customer Service Agent PT. Transcosmos Indonesia Yogyakarta (Yogyakarta)

Handle customer inquiries via phone, email, chat, or other channels in Arabic and English. Provide accurate information regarding products, services, and policies. Resolve customer complaints efficiently and professionally while maintaining a positive customer experience. Escalate unresolved issues to the appropriate internal teams. Maintain detailed records of customer interactions in the CRM system. Collaborate with internal departments to ensure customer satisfaction and process improvement. Meet performance targets including response time, resolution rate, and customer satisfaction.

sekitar 3 bulan lalu

Customer Service (Yogyakarta) Travelio (PT. Horizon Internusa Persada) Yogyakarta (Yogyakarta)

Responding promptly to customer inquiries Communicating with customer Acknowledging and resolving customer complaints Ensure customer satisfaction levels are always on target

sekitar 3 bulan lalu