Secretarial & Administration To provide comprehensive secretarial support to the CFO To prepare presentations for use at internal/ external meetings and presentations To compile strategic reports and various reports as required and understand how to use information systems To develop clear understanding and utilization of administrative best practices to ensure the highest quality service delivery To handle CFO’s travel itinerates, ensuring that travel arrangements and concurrence are made on time and within policy To manage internal office and external warehouse document filing To manage and facilitate preparation of meeting agenda, minutes, presentation and follow up actions with key stakeholders To produce correspondence and reports using appropriate software and tools To establish and maintain files and records. To assist the CFO to follow up upon outstanding matters according to deadline given to team/ vendors on projects Customer Focus To handle and resolve any issues and or complaint cases raised by operations/external customers effectively and consistently with the highest standard of courtesy, bringing to attention of appropriate persons To be fully conversant with all company policy and procedures as they relate to the department and key job functions To take time to turn every complaint into an opportunity to exceed the customers’ expectations To respond to and handle both internal and external customers in an efficient and polite manner To handle confidential information with utmost discretion To proactively work with team building initiatives To organize orientation for new comers to business unit Communication To be in touch with the status of all current issues within the department and to report and flag critical issues and events that require immediate action To communicate all meeting arrangements to appropriate persons Take initiative to highlight any matters of urgency, and communicate this at the earliest possible opportunity To respond to both internal and external customers in an efficient and polite manner Company Culture and Values To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

Hong Kong