IT Support Wilmar International Plantation Group Medan (Sumatera Utara)

Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required. Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom. Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application. Trouble-shoot issues related to Windows 10 OS for end-users. Tracking & documenting support activities using ticketing system (JIRA). Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc. Perform applications and software upgrades, perform troubleshooting and fine tuning for users. Identify and promptly escalate issues to level 2 engineers where necessary

sekitar 2 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 2 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 2 tahun lalu

Staff IT PT. Rapid Teknologi Indonesia Jakarta (Jakarta)

sekitar 2 tahun lalu

Junior Technical Support PT. Arupa Cloud Nusantara Jakarta (Jakarta)

Responding to queries via chat, email, or phone Creating, monitoring, managing tickets Providing technical assistance for questions and problems Resolving problems and manage escalation to higher level if problems are not resolved Following up with customers to ensure full resolution of issues Writing technical guidance for new and updated software

sekitar 2 tahun lalu

IT Helpdesk Total Solutions Software Medan (Sumatera Utara)

Membantu menyelesaikan masalah customer via telepon / WA / remote. Memberikan panduan penggunaan software kepada customer via telepon / WA / remote. Membuat laporan-laporan sesuai permintaan. Menangani dan memperbaiki masalah-masalah di database.

sekitar 2 tahun lalu

IT Support PT. Indako Trading Coy Medan (Sumatera Utara)

sekitar 2 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 2 tahun lalu

IT Helpdesk Support PT. Metrodata electronics, Tbk Jakarta Barat (Jakarta)

Ensures the standard application on IT end user devices (PC, Notebook) are up to date. Performing applications update. Ensure that the checking checklist has been carried out properly Provide daily report/Monthly SLA Report Support users computer problem & request Maintain, manage, and control all ICT devices (computer, Printer, IP Telephone, Handphone & CCTV) Deployment new ICT Devices Setup basic network Monitor all ICT devices and Datacenter Control ICT Asset Video Editing Support Company Activity Escalation 2nd layer

sekitar 2 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 2 tahun lalu