Junior Technical Support

(Staff)
PT. Arupa Cloud Nusantara
IDR 5,000,000 - 7,000,000
EightyEight Kasablanka, Tower A Lantai 18 Jl. Casablanca Raya Kav. 88, RT.9/RW.5, Menteng Dalam, Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12870
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responding to queries via chat, email, or phone Creating, monitoring, managing tickets Providing technical assistance for questions and problems Resolving problems and manage escalation to higher level if problems are not resolved Following up with customers to ensure full resolution of issues Writing technical guidance for new and updated software
REQUIREMENT

Technical skill is must. Hands on Experience (installation, managing & troubleshooting) with Operating System Windows & Linux Familiar with System (Web, Mail, Fileshare, etc) Hands on Experience with Networking (routing, VPN, Load balancer is good point) At least 1 year experience in IT Helpdesk or Technical Support preferably in the IT industry Good Customer Service Skills Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience Strong empathy for customers and passion for revenue and growth Strong computer skills and the ability to troubleshoot and diagnose problems Analytical and process-oriented mindset Ability to command a group of individuals in a room quickly and be assertive in a public environment Ability to work in an entrepreneurial environment in a team and individually

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta

GAMBARAN PERUSAHAAN

-

https://arupa.id/

20-50

Casual(T-shirt)

English

Komputer/TI

622127899962

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan EightyEight Kasablanka, Tower A Lantai 18 Jl. Casablanca Raya Kav. 88, RT.9/RW.5, Menteng Dalam, Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12870