DESKRIPSI PEKERJAAN
Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required.
Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.
Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application.
Trouble-shoot issues related to Windows 10 OS for end-users.
Tracking & documenting support activities using ticketing system (JIRA).
Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc.
Perform applications and software upgrades, perform troubleshooting and fine tuning for users.
Identify and promptly escalate issues to level 2 engineers where necessary
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Less than 1 year experience/Fresh Grad
