Understand the user's requirement, provide recommendation and solution to the user within SLA. Provide an immediate update on the status of the request assigned. Provide on-site VIP Support to key appointments holders. Manage and ensure Desktop Teams does meet a minimum expectation support standard. Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members Work with vendor support contact to resolve technical issues with the desktop environment or products principle. Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly. To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software. To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management. Assisting in Condemning/Decommissioning of outdated assets and disposal Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit) Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required. Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers.

Singapore