DESKRIPSI PEKERJAAN
Have an updated, detailed daily activity checklist.
Ensure all activity has been well performed within the given timeframe based on the SOP given.
Create/update SOP if needed.
Inform/socialize/train all support team regarding new SOP/knowledge.
Check incoming request tickets in every ticket support group.
Resolve all requests within SLA using the SOP given.
Escalate new/unknown requests to L2 / Principal team.
Receive standard change requests through Nota Dinas / email / MoM / “Berita Acara”.
Have an updated audit checklist and template.
Capture and collect data needed as audit template based on SOP given in a timely.
Have an updated detailed reporting document regularly (daily/weekly/monthly) and for ad-hoc purpose
Ensure all activities have been recorded within the given timeframe based on the SOP given
Documented all plans, ongoing and deployed improvement
Develop automation and simple tools (supporting tools for operational)
Gathering requests/requirements/feedback from user-related improvement
REQUIREMENT
Middle Experience
Certified Product Oracle
Have a good analytical skill
Have a good communication skill (both, Indonesian and English)
Have a good presentation skill
Proactive person
Have a good technical skill for database section
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
