IT Staff

(Manager / Assistan Manager)
RGF HR Agent Indonesia
IDR 16,666,667 - 25,000,000
Graha Pratama, 21th Floor, Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
Jakarta - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Develop and lead a high-performing customer care team to deliver top-notch service that aligns with our company’s standards and customer satisfaction goals. Design and implement training programs to equip team members with the necessary skills and knowledge. Offer ongoing support and guidance to team members, fostering a culture of excellence and continuous improvement. Serve as the primary point of contact for escalations, resolving issues when customers are dissatisfied with the service level, and ensuring timely and effective solutions. Monitor performance metrics and implement strategies to maintain or exceed target customer satisfaction scores. Collaborate with cross-functional teams to enhance service delivery and address systemic customer service challenges. Other tasks as assigned
REQUIREMENT

Minimum of 5 years' experience in a supervisory or managerial role within IT Service Customer Support, with a strong background in phone, email, and chat support. Fluent in Indonesian (native level) and proficient in English (business level). Experience support End-point/workstation-based solutions via remote tools such as TeamViewer. Experience with Linux and Windows server environments is highly desirable. Maximum age is 40 years old. A proven track record of commitment and long-term tenure in previous positions (3+ years). Demonstrates a high degree of punctuality, accountability, and a readiness to assist team members at any time. Thrives in a small company atmosphere, with a genuine enthusiasm for contributing to a cohesive and supportive team. Exhibits a strong sense of pride in delivering exceptional customer service and in fostering a positive work environment.

DETAIL LOWONGAN
  • Umur Max 40th
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Manager / Assistan Manager

LOKASI KERJA

Alamat

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

https://www.rgf-hragent.asia/en/indonesia

20-50

Formal

Indonesian

Manajemen Sumber Daya Manusia

02183782866

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Graha Pratama, 21th Floor, Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia