Singapore
Singapore - Singapore - Singapore
Singapore - Singapore - Singapore
DESKRIPSI PEKERJAAN
Manage the After Sales Service system and oversee its uses by all stores across Southeast Asia and Australia, provide training and one-on one trouble shooting if necessary
Manage the Quality Dashboard and reporting to monitor % of defective items, main defects, quantities repaired, stock and customer damages
Partner with 3rd party repair centers on repairs i.e. ensure the quality of repairs and turnaround time
Monitor and report on claim data for repairs, alterations, spare part requests, returns and damaged items to ensure the accuracy of information
Coordinate with Logistics on shipping and receiving of all after sales related intakes to and from Headquarters, the Repair Centers, Stores and the Italy Production facility
Liaise with HQ and Stores on system support and enhancements
Monitor the repairable stock inventory to ensure accurate inventory counts (actual vs. point of sales system.)
Act as main point of contact on quality issues for Customer Relationship Management (CRM) team.
Monitor and control stock transfer to/ from Stores and the repairable stock location in the warehouse, including inventory balances in point of sales system
Process purchase orders and vendor invoices for payment
Partner with Retail Operations and Internal Control to update the After Sale Guidelines and Procedures in the ‘Store Handbook ‘
Gather feedback on quality from stores and share with HQ accordingly
Being the main referent on AFSS matters for Southeast Asia and Australia; attend regular meetings with HQ
REQUIREMENT
Diploma in any discipline with 3 years of related experience in after sales or quality management Good communication and interpersonal skills Able to work independently but also collaboratively with cross functional teams Attention to detail with strong organizational and follow up skills Proficient in MS Office (Excel, Word)
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Singapore