10 Eunos Road 8 #12-08 & #12-09 Singapore Post Centre Singapore 408600
Singapore - Singapore - Singapore
Singapore - Singapore - Singapore
DESKRIPSI PEKERJAAN
To ensure all data entry in SOT/ CRM system are up to date and accurate.
Daily check on all shared files of CR/CCC/MGL and ensure all data are up to date and proper follow up.
Manages ePOD and devices inventory.
Delivery team KPI report generation.
Handle all incoming calls from CCC/CR and give direct responses as required
Raise issues and feedbacks to CCC/CR
Update email information to SOT/CRM
Follow up on daily cases.
Attend TSP session
Fulfil customers’ feedback, claims and delivery requirements
Confirmation of delivery bookings and follow up with end customers is required occasionally
Close monitor the delivery status of the delivery teams through tracking system
Communicating with delivery teams on their daily job status and ensure job closure at end of day
Support night data/NDD for CP planning and pushing of M tracker
Covid-19 Safety Check calls
REQUIREMENT
Diploma in any discipline, preferably with at least 2 year of customer service experience
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Alamat
Singapore
GAMBARAN PERUSAHAAN
Manajemen Sumber Daya Manusia
6563230050
monday - saturday
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