To ensure smooth and efficient operations at Zeman Awwal, providing all customers with an efficient service and ensuring that their expectations are constantly met. To have a high level of product knowledge of Zeman Awwal, including all the products and facilities. Keep records of customers’ service requests and complaints. To ensure that the location is ready to welcome customers and coordinating with relevant operational teams to fix any issues that might arise. Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up sell and cross sell. Ensure awareness and understanding of product range and current instore promotion details, sharing the information with customers to encourage sales. To process sales transactions of the services and products sold at Zeman Awwal; maintaining accurate inventory levels and strictly following all related accounting procedures; report any discrepancies directly and immediately to the Team Leader or Supervisor. To prepare shift closing at the end of each shift, ensuring all reports are tallying in balance and correctly recorded. Ensure all cash is securely deposited at the end of each shift according to the department’s processes and SOPs. Handle customer complaints in accordance of the department policies and procedures. Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.

Dubai