Act as an ambassador for company at all times and attend to customer needs in a professional, friendly and courteous manner. Follow up on all customer enquiries and direct customer to the correct department where further information is required. Ensure that a high level of professional rapport is developed and maintained with all customers. Be well organized in order to meet critical deadlines while responding to requests & complaints. Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved. Required to act and take decisions in a timely manner daily in order to resolve and exceed customers’ expectations. Provide a high level of customer service and professionalism taking into account the consideration that all customers have an express requirement and are looking for instant and immediate action. Maintain a thorough knowledge of all departments, company’s products and services so that customers are provided accurate information. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices. Follow up with the needed department to gather the correct information and get in touch with customers accordingly to ensure that customers are served at the earliest. Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customers Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken. Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit. Highlight opportunities and suggest solutions to improve company’s procedures, technology and service so that the company can provide continuously universally high level of service to all customers.

Dubai