The objective of the Customer Service Office is to process international customers’ orders, arrange shipment to international customers, provide and maintain a quality Customer Service and the best Company Image and conform to Company's policies and procedures as well as Government's rules and regulations. Provide and maintain quality Customer Service and the best Company Image Process internal and external orders in Oracle by following the working instructions Check ordering details such as part numbers, description and price, terms and conditions at the stage of order entry and in acknowledgement. Monitor backlog and follow up outstanding goods or matters from the related parties ensuring the completion of order shipment within the contractual time frame Work closely with individual subsidiaries, customers or distributors to understand the import and export requirements of those countries and meet the requirements in Letter of Credit (if applicable) Keep customers, dealers or the related parties informed of the transportation arrangements, especially for those items which need special handling in a prompt manner. Issue pick slip to the warehouse for pick and pack services, ensuring its completion and compliance to the order requirements Prepare pack slip in Oracle and prepare manifest for customers Work with freight forwarders for shipment arrangement Work closely with planner to ensure inventory available for support customer orders. Monitor shelf life of goods if applicable which are in stock and do the necessary transactions for stock adjustment Analyze and report obsolete, slow moving inventory Observe company’s regulatory compliance and stop ship any products required Monitor and follow up the status of the shipment and return of required transport document Analyze data and compile reports when and where necessary Accept and perform tasks other than above as assigned by the supervisor

Hong Kong