DESKRIPSI PEKERJAAN
Execute daily target of outbound calls in order to achieve required quota of service booking.
Job holder should be able to answer customer inquiries about service schedules and related items, as well as generating accurate service notifications and customer data /system updates.
Attend to customer inquiries regarding products, services, promotions, locations and contact details of branches. In case of technical inquiries, this needs to be referred in a timely manner to team supervisor.
Courteously receiving customer concerns, and collecting relevant information in order to escalate to team supervisor
Convey a professional image of AFM by following set scripts and telephone etiquette standards.
To show flexibility and abide by assigned shift schedules, in order to maintain availability levels in the call center, and ensure timely response to customers, and welcome them with enthusiasm and courtesy.
Awareness of service rules and warranty conditions. As well as being updated with recent promotions in order to pass on accurate information.
REQUIREMENT
High School education
SAP and CRM knowledge is an advantage
Minimum 2 years work experience
Experience in an customer service or call center role is preferred.
Time management
Work to deadlines
Can work on own initiative
Good communication skills
Arabic speaking advantage but not essential
A team player
Excellent Interpersonal Skills
Cultural awareness
Able to build strong relationships
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
