Main responsibilities Internal Technical Support To provide desktop support and general configuration of software To provide network support and general configuration To perform low level administrative duties (i.e. Domain Renewals \ SSL Certificate Renewals) To perform medium level operational duties (i.e. File Backups \ Licensing) To provide staff and clients with server support and general maintenance Ensure that all internal IT helpdesk requests are actioned Achieve KPI’s for IT/Helpdesk outputs Assist with the testing of internal applications and projects External / Client Technical Support To deal with customers in an empathic and technically effective manner To provide external client support via telephone and email Deployment of new customer websites Provide technical assistance as required for new client projects Key Skills and Experience Bachelors College Degree preferrably Engineering course Reporting to Senior Technical Support Engineer Experience of customer oriented environment Knowledge of Citrix virtualisation platform Knowledge of web servers (IIS and Apache) Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File Servers Experience of managing MySQL and MSSQL Databases Knowledge of VoIP technologies Relevant technical experience Ability to liaise with customers in an empathic and technically effective manner Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally) Excellent telephone manner Ability to work well within a team as well as on own

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