Ensure the highest levels of guest service through the application of all Fairmont The Palm, Dubai and Fairmont Core standards and standard operating policies. Ensure Fairmont standards are implemented and audited for all shifts and positions. Conduct daily inspections of VIP rooms and spot checks on other rooms. Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel. Responsible to ensure training for Housekeeping Managers/ Supervisors to their highest potential. Track and address all guest comments and concerns. Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel. To be health & safety conscious and actively involved in maintaining a safe work environment. Oversees the organisation and ensures accuracy of regular inventories and analysis of losses. Understands and is aware of all fire and safety procedures as well as occupational health and safety. Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties. Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards. Effective recruitment, selection & development of leaders and colleagues. Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfilment within Fairmont Hotels and Resorts. Ensure high morale throughout the department though recognition and the removal of identified barriers. A coaching nature and empathetic approach to leadership, positively impacting colleague’s satisfaction and the guest experience. Must be able to work well under pressure in a fast passed and constantly changing environment. Other duties as assigned by the Director of Housekeeping

Dubai