IT Specialist Assistant PT Aksara Nusantara Jakarta Barat (Jakarta)

IT Specialist Assistant bertanggung jawab untuk: Memberikan dukungan teknis dan roubleshooting untuk produk perusahaan. Bertanggung jawab atas pengetahuan umum dan teknis atas produk perusahaan Harus dapat mengidentifikasi semua masalah teknis Memberikan pelatihan kepada pengguna akhir bila diperlukan Menyiapkan laporan produk dengan mengumpulkan, menganalisa, dan meringkas informasi dan tren.

sekitar 1 minggu lalu

SAP Accounting & Data Validation Support (Helpdesk) PT. Lawencon Internasional Jakarta Selatan (Jakarta)

Handle service requests and complaints from work units related to accounting issues through BRI's service/complaint handling application. Perform reconciliation and master data validation processes across various SAP modules, such as: FAM (Fixed Asset Management) IEM (Investment Equity Management) FPSI (Financial Planning & Strategic Initiatives) S4GL (SAP General Ledger) Other SAP modules as needed. Ensure the accuracy, consistency, and integrity of data within the SAP system. Coordinate with relevant units to ensure thorough resolution of complaints. Prepare documentation of each case resolution for archiving and reporting purposes.

sekitar 1 minggu lalu

IT Support Staff PT. Bhakti Idola Tama Jakarta Barat (Jakarta)

Managing and monitoring user complaints to ensure timely and effective resolution. Providing comprehensive support for user needs, encompassing both new and existing features. Implementing and monitoring application projects to ensure successful deployment and performance.

sekitar 1 minggu lalu

IT Senior Staff PT. Estetika Prima Duti Utama Jakarta Selatan (Jakarta)

Melakukan setup aplikasi POS kasir, SIMRS atau aplikasi sejenisnya sesuai SOP Bertanggung jawab atas instalasi jaringan internet maupun LAN ( switch, wifi access point, modem internet maupun router ) Support system informasi, data base company, support hardware & software Melakukan trouble shooting atas gangguan dan kebutuhan IT Melakukan instalasi maupun perawatan terhadap komputer maupun server berupa monitoring jadwal backup, pembersihan file sampah, memastikan antivirus berjalan dengan normal, dan kebutuhan seputar IT perusahaan sesuai kebutuhan Memonitor jaringan CCTV, Telepon, Finger print dan Printer Melakukan update windows dan update lainnya jika dibutuhkan Menangani masalah-masalah yang terjadi pada aplikasi, seperti error, bug, atau kinerja yang tidak optimal Menjalankan proses-proses yang diperlukan untuk mengelola aplikasi seperti backup data, memantau kinerja aplikasi, dan mengelola hak akses pengguna Bertanggung jawab terhadap keamanan aplikasi, jaringan LAN, termasuk memantau akses yang tidak sah ke jaringan, computer, server, aplikasi dan mencegah serangan keamanan

sekitar 1 minggu lalu

IT Technical Support PT. Asuransi Raksa Pratikara Jakarta Pusat (Jakarta)

Have the ability to install, configure, integrate and maintain the IT infrastructure and networking systems used (Clouds, servers, desktops, storage, communication devices, network protocols, operating systems & security)

sekitar 2 minggu lalu

Technical Support PT. Elektrodata Sistem Integrasi Jakarta Selatan (Jakarta)

sekitar 2 minggu lalu

Software Technical Support International PT. Hashmicro Solusi Indonesia Jakarta Pusat (Jakarta)

Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product. Determine, review criticality and prioritize resolution of issues. Resolve cases and provide updates to customer Engage in the Knowledge Management process by creating and using materials. Guide clients to use self-help resources. Offer direct customer service and technical support to users through phone, email and in-person. Support clients to answer queries, locate information and review technical requirements. Record customer change requests and technical requirements. Record issues and solutions to troubleshoot guides.

sekitar 2 minggu lalu

Regional IT Executive Good Job Creations (Singapore) Pte Ltd Singapore (Singapore)

Provide ICT support to users under Asia Regional Hub Contact point for all ICT inquiries from users Support in fulfilling user requests Incident Response ICT related failures and maintenance response Contribute to improving user support by actively responding to inquiries and handling requests Ensuring customer service is timely and accurate on a daily basis Creation of ICT educational contents and providing training to users Ensures compliance with policies & procedures Establish best practices through the entire support process Develop weekly and monthly reports on the team’s productivity Maintenance of the company's Group common platform Support of the company's Group common platform consisting of Microsoft365 applications (Outlook/SharePoint/OneDrive/Office/etc) Devices Management (PC/iPhone/iPad/MFP) Procurement of ICT devices and equipment (PC/iPhone/iPad/Others) Singapore Site infrastructure management (Base networks, video conferencing systems, etc.) Site network management Videoconferencing system management Other office IT (Entrance management, CCTV, conference facilities, etc.) Support events & activities as a part of organization (BOD, JEM, etc)

sekitar 2 minggu lalu

IT Helpdesk PT. Integrasi Solusi Prima Surabaya (Jawa Timur)

Responding to and resolving IT-related inquiries and issues from our clients in a timely manner Troubleshooting hardware, software, and network problems to identify and implement solutions Providing end-user support and training on the utilisation of IT systems and applications Documenting all support activities and maintaining accurate records of incidents and resolutions Escalating complex issues to the appropriate technical teams for further investigation and resolution Continuously improving our IT support processes and procedures to enhance customer satisfaction

sekitar 2 minggu lalu

IT Operations Support Wsh Experts Pte. Ltd. Singapore (Singapore)

The Candidate will be responsible to ensure all the applications systems remain in good working order. The Candidate is expected to take on support of new application systems when they become operational. The Candidate will respond to production emergencies in a timely manner based on Client's service Level. This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds. The Candidate is expected to diligently perform routine checks and to escalate to the Project Manager should any anomaly be detected. The Candidate should show the initiative to alert and troubleshoot together with other system engineers, database administrator (DBA) and outsourced vendors. The Candidate is expected to follow through every issue / problem to closure, and complete the necessary documentation as required by Client. The Candidate will assist users and answer queries regarding the supported operational systems. The Candidate is expected to interface with the helpdesk agents, end-users, integrated applications support teams and external vendors during application support and problem resolution. The Candidate is expected to be on standby support on off-office-hours / weekends / public holidays when needed such as during scheduled maintenance, system crash or system upgrade exercise. Besides application support, the Candidate is also expected to document changes/enhancements that arise from service requests. The Candidate will follow the Client's technical standards and update the necessary documentation. The candidate shall report to the Project Manager in tracking and managing the project timelines and resources that he/she has been assigned to undertake.

sekitar 3 minggu lalu