IT Technical Support Accent Micro Technologies, Inc. Manila (Luzon)

Log, categorize, prioritize, and resolve IT support tickets. Provide L1–L2 technical support (onsite & remote). Follow escalation workflows and meet SLA targets. Communicate clearly and professionally with users in English via phone, email, and chat. Maintain asset records and basic reports.

sekitar 4 hari lalu

IT Support Engineer GMP Group Singapore (Singapore)

Provide full IT helpdesk support to company's end users, including daily on-site assistance and occasional remote support during assigned shifts. Monitor the company's ticketing system for SFC, WMS, and manufacturing system issues, and provide support according to established SOPs. Retrieve and analyze system transaction data using fundamental SQL queries. Monitor network and server health to ensure stable tester and production environments; escalate issues during emergencies with basic TCP/IP knowledge. Support and troubleshoot production label printing issues involving Zebra and Sharp printers. Conduct internal IT audits and training sessions to ensure factory IT compliance, following defined procedures and policies. Coordinate employee onboarding and offboarding processes, including system and access management. Handle IT asset procurement documentation, installation, configuration, user support, license renewals, account creation and revocation, buddy checks, and record maintenance. Maintain and update the internal Knowledge Base, provide feedback to SA or Development teams on recurring issues, and assist with root cause analysis. Respond to system and application incidents, perform troubleshooting, and resolve hardware and software technical issues. Follow SOPs to monitor and clear real-time reporting event backlogs.

sekitar 4 hari lalu

IT Help Desk Kurniawan Group Jakarta (Jakarta)

Mempelajari setiap update dari Interface app ataupun API yang di-development Menganalisa Interface app dari segi UI, UX dan Bugs yang terjadi Berkolaborasi dengan Research & Development Team terkait fitur-fitur baru yang akan diaplikasikan baik di dalam Interface app atau API (berfokus kepada UI dan UX) Handling complain yang bersifat teknikal dan mencarikan solusi terbaik untuk klien Berkolaborasi dengan tim IT terkait problem yang dihadapi jika berhubungan dengan architecture app Melakukan training ataupun proses onboarding teknis maupun API kepada klien Tracking dan report saldo dan transaksi WABA (Whatsapp Business API) Help Support (FAQ & Top Up)

sekitar 4 hari lalu

IT Support Staff PT. Wira Sakti Surya Persada Jakarta Utara (Jakarta)

Mengelola akun email, akses jaringan, dan memastikan backup data secara berkala untuk keamanan data. Memastikan semua komputer & software dapat digunakan. Memastikan semua komputer terhubung pada jaringan. Memastikan semua aplikasi dapat digunakan. Menyimpan seluruh data pada komputer yang digunakan user. Membuat laporan teknis dengan cara dokumentasi. Membantu karyawan memecahkan masalah komputer, software, atau jaringan sehari-hari. Memahami prinsip kerja dari jaringan LAN/WAN, switch, router dan lain-lain Melakukan update software, pembersihan virus, serta perbaikan ringan atau penggantian perangkat keras yang rusak. Memastikan koneksi internet dan LAN berjalan lancar, merawat switch**router, dan firewall.

sekitar 4 hari lalu

IT Support iHub Solutions Pte. Ltd. Singapore (Singapore)

Service Desk & User Support Act as the first point of contact for IT support, handling user queries, password resets, and basic troubleshooting. Provide remote and on-site support to Singapore and regional staff via email, Microsoft Teams, and Ultra Viewer. Support end users on desktop, laptop, printer, phone, and standard software applications (e.g., Microsoft Office). User Account & Access Management Manage user account creation and provisioning, including domain login, email accounts, and shared folder access. Perform password resets, account unlocking, and access control using Active Directory and VLS. Ensure timely onboarding and offboarding of user accounts in accordance with IT policies. End-User Devices & Hardware Support Set up, configure, and install workstations, laptops, desktops, and peripheral devices. Install, upgrade, and troubleshoot PCs, printers, and desktop applications. Provide ongoing maintenance and support for end-user hardware. Server & Network Operations Monitor server health, memory utilization, and storage capacity. Coordinate with vendors to resolve server and network system issues. Support monthly server housekeeping, secondary line testing, and disaster recovery (DR) drills. Assist in resource allocation (hardware/software) for new system deployments. Vendor & Infrastructure Management Liaise with vendors for installation, maintenance, and support of IT hardware and systems. Manage vendor support for IoT and infrastructure devices, including Facial Recognition systems, CCTV, Access Points, and temperature sensors. Escalate complex technical issues to external vendors and track resolution. IT Asset, Procurement & MDM Handle IT procurement for laptops, printers, labels, and other IT equipment. Maintain accurate IT asset inventory records. Deploy and manage Mobile Device Management (MDM) for company devices. System & Application Support Support software installation, upgrades, and troubleshooting across user environments. Assist in software testing and validation for new feature rollouts on iHub devices. Documentation & Continuous Support Document incidents, configurations, and troubleshooting steps. Perform ad hoc IT duties and provide support for new initiatives as assigned.

sekitar 6 hari lalu

IT Support/ Helpdesk/ Desktop Support Recruit Express Pte Ltd Singapore (Singapore)

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues. • Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems. • Provide technical assistance for operating systems, applications, and other software tools. Hardware and Software Installation: • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards. • Install and configure operating systems, software applications, and updates. • Set up and configure network printers and other peripherals. System Maintenance and Monitoring: • Perform routine maintenance tasks such as system updates, patches, and antivirus scans. • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security. • Manage user accounts, permissions, and access levels as per company policies. Documentation and Reporting: • Maintain accurate records of hardware inventory, software licenses, and configurations. • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing. • Generate reports on system performance, incidents, and resolutions for management review. Collaboration and Training: • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services. • Provide training and guidance to end-users on basic IT operations, software usage, and best practices. • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

sekitar 5 hari lalu

Junior IT Service Desk Support Engineer Alphaeus Pte Ltd Singapore (Singapore)

Provide accessible, timely, effective, and professional IT support services to users. Be available to handle incoming service desk calls. Respond promptly to user queries via phone, voicemail, email, and other communication channels. Perform accurate assessment, troubleshooting, and resolution of reported issues. Deliver first-level technical support for hardware, software, and network-related problems. Track, manage, and resolve incidents including: Desktop and laptop issues, LAN and centralized infrastructure concerns, Wide Area Network (WAN) connectivity, Voice-related service requests. Coordinate user account administration tasks including account activation, modification, and termination. Receive and respond to all IT service requests in accordance with service level standards. Escalate complex issues to second-level support when required.

sekitar 7 hari lalu

Service Desk Junior Digital Room (Philippines) , Inc. Manila (Luzon)

First-Level Support Act as the initial point of contact for IT-related issues, providing prompt assistance via phone, email, chat, or in-person. Diagnose and troubleshoot basic technical issues, escalating complex problems to the appropriate support teams. Maintain detailed records of user interactions, documenting issues and resolutions. Ticket Management & Assignment Log and categorize incoming tickets, ensuring they are assigned to the appropriate IT personnel for resolution. Track and follow up on open tickets to ensure timely resolution and user satisfaction. Onboarding & Offboarding Management Oversee employee onboarding, including provisioning user accounts, setting up hardware, and installing software. Ensure proper offboarding procedures, including revoking access, retrieving assets, and updating records. Documentation & Knowledge Management Create and maintain knowledge base articles, FAQs, and troubleshooting guides for common issues. Contribute to IT documentation to improve efficiency and reduce repeated inquiries. Technical Troubleshooting Assist users with password resets, software installations, network connectivity, and system access issues. Support remote users in troubleshooting VPN and other remote access issues. ITIL & Service Delivery Follow ITIL best practices for incident and request management. Ensure adherence to IT policies and security protocols when assisting users.

sekitar 6 hari lalu

IT Support Engineer Konica Minolta Business Solutions (M) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Providing first-line technical support for hardware, software, and network-related issues Troubleshooting and resolving a wide range of IT problems, including hardware failures, software glitches, and connectivity issues Performing routine maintenance and updates on client systems to ensure optimal performance Documenting all support activities and maintaining detailed records of incidents and resolutions Collaborating with the IT team to identify and implement process improvements Providing training and guidance to users on the proper use of IT systems and applications

sekitar 1 minggu lalu

IT Support Synergy Software Solutions Sdn. Bhd. Kuala Lumpur (Kuala Lumpur)

Software Installation. (Includes Accounting & POS System, Drivers, any required components) Software(Accounting & POS System) support for call-in customers (At Office) Provide Software(Accounting & POS System) training to customers (On-site) Teach set up new products detail, pricing etc. Teach transaction entries for Accounting & POS System. Configure initial settings for Accounting & POS System. Customize report format. (Includes barcode printer , receipt printer, standard printer formats.) Network configuration. (Includes LAN, Remote, Port Forwarding etc.) Troubleshoot software & hardware issues.

sekitar 7 hari lalu