Service Desk Expert SCIKEY Kuala Lumpur (Kuala Lumpur)

Manages resources and workload effectively (including performance reviews, personal development plans, and absence management) Owns and accepts personal responsibility for customer problems, champions customer issues to resolution ,Builds and enhance client strong relationships Technical Capability. Works within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for agents to resolve service delivery issues. Monitors performance through statistical reporting and analysis. Project Work. Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility. Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyzes, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service. Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. May have team leader responsibilities and duties. Business Awareness knows how issues impact the delivery of service. Recognizes and reports opportunities to team manager and other relevant parties for additional business

sekitar 5 tahun lalu

IT Support PT. Securindo Packatama Indonesia Jakarta (Jakarta)

Pendidikan minimal D3 / S1 dengan IPK minimal 2,75. Memiliki pengalaman kerja minimal 6 bulan sebagai IT Staff. Menguasai jaringan LAN, WAN, VPN, Topologi, Fiber Optik dan Wifi. Menguasai konfigurasi server untuk proxy, DNS, exchange mail. Bisa melakukan trouble shooting kerusakan pada PC atau laptop.

sekitar 5 tahun lalu

IT Helpdesk PT. Bina Talenta Jakarta (Jakarta)

- Memastikan sistem yang digunakan berjalan dengan sebagaimana mestinya - Memberikan solusi atas pertanyaan dalam kurun waktu yang singkat - Melakukan pengecekan terhadap masalah yang ada - Meningkatkan efisiensi dan efektifitas dalam menangani pertanyaan dan keluhan - Membuat laporan kerja

sekitar 5 tahun lalu

Technical Support PT. Inixindo Widya Iswara Nusantara Yogyakarta (Yogyakarta)

Melakukan instalasi hardware dan software Melakukan maintenance, troubleshoot dan support hardware dan jaringan

sekitar 5 tahun lalu

Technical Engineering PT. Gree Electric Appliances Indonesia Surabaya (Jawa Timur)

Responsible for on-site after-sales technical support for maintenance and installation in the area, and handle all kinds of difficult that related to after sales service Responsible for answering daily after-sales problem consultation Responsible for the analysis of after-sales technical problems in the area, improvement of the maintenance and installation technical quality of the team and service providers Responsible for the maintenance and installation of new products in the area Responsible for the after-sales training of internal technical personnel, service providers, and installers

sekitar 5 tahun lalu

IT Support Alodokter Jakarta Selatan (Jakarta)

Installing, Maintenance and configuring computer hardware, software, systems, networks, printer, wifi and scanners. Investigating, diagnosing and solving computer software and hardware problem. Repair/replace equipment computer parts

sekitar 5 tahun lalu

IT Technical Support MANGO SOFT Jakarta Utara (Jakarta)

- Specialized in IT/Computer - Network/System/Database Admin or equivalent. - A Good Knowledge of server maintenance. - Analyzing, diagnosing, installation, and give preventive solution to several areas including desktop hardware, operating systems (Windows 7/8/10) and Mac Os, application software and hardware, network connectivity, databases, security, printers, scanners, CCTV, PABX, and any related problems. - Installation of server infrastructure (hardware, storage, network, etc). - Support devices and network for expatriate users. - Firewall / router / switch when required. - Maintaining all updates and security patches for applications and operating systems. - Notebook hardware troubleshoot, such as RAM, Hard Disk, VGA, etc. - Familiar with camera and camcorder. - Good knowledge in running Live Streaming is an advantage.

sekitar 5 tahun lalu

Staff Technical Support PT Union Routelink Communication Yogyakarta (Yogyakarta)

Melakukan perbaikan terhadap permasalahan pada jaringan internet klien Monitoring jaringan internet, email, dan server Menerima keluhan atau pertanyaan pelanggan (berperan sebagai Helpdesk) Melakukan analisa, pengecekan dan troubleshooting terhadap masalah yang dihadapi pelanggan Melakukan pengecekan langsung ke lokasi apabila terdapat permasalahan perangkat atau perubahan manajemen dari jaringan internet Melakukan analisa dan riset untuk pengembangan divisi teknis

sekitar 5 tahun lalu

Staff Technical Support PT Union Routelink Communication Sukoharjo (Jawa Tengah)

Melakukan perbaikan terhadap permasalahan pada jaringan internet klien Monitoring jaringan internet, email, dan server Menerima keluhan atau pertanyaan pelanggan (berperan sebagai Helpdesk) Melakukan analisa, pengecekan dan troubleshooting terhadap masalah yang dihadapi pelanggan Melakukan pengecekan langsung ke lokasi apabila terdapat permasalahan perangkat atau perubahan manajemen dari jaringan internet Melakukan analisa dan riset untuk pengembangan divisi teknis

sekitar 5 tahun lalu

Helpdesk PT. Privy Identitas Digital Yogyakarta (Yogyakarta)

Kandidat harus memiliki setidaknya Diploma, Gelar Sarjana di bidang apapun. Setidaknya memiliki 1 tahun pengalaman dalam bidang yang sesuai untuk posisi ini. Memiliki komuniaksi yang baik, Mampu bekerja Tim, Menguasai dasar Ms Office dan Ms Excel Lebih disukai Pegawai (non-manajemen & non-supervisor) khusus dalam Customer Service Kandidat harus memiliki setidaknya Diploma, Gelar Sarjana di bidang apapun. Fresh Graduate dipersilahkan melamar Bersedia bekerja dengan sistem shift Jujur, Teliti dan Bertanggung jawab Berdomisili di Yogyakarta

sekitar 5 tahun lalu