DESKRIPSI PEKERJAAN
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
REQUIREMENT
27 - 32 years old
University degree majoring Computer Science/Information Technology; at least a Diploma's Degree
Ability to communicate in English both written and spoken
At least 3 year(s) of working experience in the related field (Technical & Helpdesk Support) on multinational company.
DETAIL LOWONGAN
- Umur Min 27th - Max 32th
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
