Provide and support IT services to all end-user Provide hardware, software, and system needed to all function Monitor and maintain system, server, and network performance Checking, controlling & evaluating any troubleshoots (hardware, software, & network) for all business units Handle request ticket and help to solve any problems that arise in each department in the use of the system Install and configure software including operating system, system application, and other tools Maintain and update security software (e.g., antivirus, firewalls) Monitor system activities for security threats, respond promptly to security incidents (e.g., malware attacks, data breaches), and ensure compliance with security standards. Create and maintain comprehensive documentation on system and server configurations, troubleshooting steps, and IT assets (licenses and software) Prepare regular reports on technical issues, system and server performance, and user system utilization evaluations Develop training materials, including user manuals for systems and software, and conduct regular training sessions for users on the company's systems and applications Participate in new technology implementation projects, such as system migrations, software deployment, or system upgrades Collaborate with internal or external to ensure project success and facilitate smooth transitions with minimal disruption to users.

Jakarta Selatan