Tier 2 Support Engineer

(Staff)
PT. Artha Solutions Indonesia
Gd. Menara Satrio, Unit.1, Floor 6, Jl. Prof. DR. Satrio Blok C4, RT.7/RW.2, Kuningan Timur, Setiabudi, Jakarta Selatan, Jakarta – 12950
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

· Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone. · Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge. · Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms. · Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
REQUIREMENT

· Strong foundational knowledge of Microsoft Windows server platforms (2016/2019/2022), emphasizing Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments. · Familiarity with Linux systems (RHEL, CentOS) and basic network administration. · Familiarity with Cyberark PAM, privileged access management tools, and/or other cybersecurity products is an advantage · Exposure to MacOS systems and administration. · Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH. · Technical troubleshooting skills with the ability to isolate and resolve root causes. · Eagerness to learn and adapt to new products and technologies. · Strong problem-solving skills and analytical thinking. · Effective communication skills for interacting with colleagues and providing exceptional service. · Ability to work independently and collaboratively as part of a domestic and international team. · Willingness to participate in on-call rotation to provide 24/7 customer support. · Proficient in written and spoken English.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta

GAMBARAN PERUSAHAAN

-

https://www.thinkartha.com/

20-50

Formal

English

Konsultan

18888400098

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Gd. Menara Satrio, Unit.1, Floor 6, Jl. Prof. DR. Satrio Blok C4, RT.7/RW.2, Kuningan Timur, Setiabudi, Jakarta Selatan, Jakarta – 12950