IT Service Delivery

(Staff)
Carlsberg Brewery Malaysia Berhad
55, Persiaran Selangor, Seksyen 15, 40200 Shah Alam, Selangor, Malaysia
Kuala Selangor - Selangor - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Ensure end-to-end delivery of IT services for enterprise applications like SAP ECC & BW, Kinaxis RapidResponse, and other business-critical platforms. Monitor service-level agreements (SLAs) and key performance indicators (KPIs) to ensure timely and quality service delivery. Collaborate with business units to understand their requirements and align IT services accordingly. Manage incidents, service requests, and escalations.
REQUIREMENT

With a Bachelor’s Degree in Computer Science, Information Technology, or related field. With more than 5 years experience in IT service delivery, with a focus on SAP, Kinaxis, or other enterprise applications. Certifications in SAP, Kinaxis, or ITIL are a plus. Strong functional knowledge of SAP modules (e.g., FI/CO, MM, SD, PP) and their integration points. Basic knowledge in SAP ABAP and user access management. Familiarity with Kinaxis RapidResponse, including configuration and operational support. Understanding of enterprise application architecture and integration with other systems. Experience with ITIL processes (Incident, Problem, Change Management). Knowledge of database systems, cloud platforms, and APIs for enterprise applications. Excellent problem-solving and analytical skills. Strong communication and stakeholder management abilities. Ability to work under pressure and manage multiple priorities. Team-oriented with leadership and mentoring capabilities. Project management skills.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Kuala Selangor

GAMBARAN PERUSAHAAN

-

https://carlsbergmalaysia.com.my/

250-500

Formal

Indonesian

Minuman

0355226243

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 55, Persiaran Selangor, Seksyen 15, 40200 Shah Alam, Selangor, Malaysia