Lead the team on the technical support for all the Software and Hardware which falls under Core Banking Services Administration (Mainframe) to attain 24 x 7 x 365 availability Perform yearly budgeting by forecasting capacity growth to steer technology refresh, supply contracts renewal and technology transformation to align with Group IT transformation initiative and strategy. Manage, track and monitor annual CAPEX and OPEX budget utilization to ensure cost effective- ness and the expenditure is in-line with Group’s cost savings initiatives and strategy. Collaborate with department head to established direction, objective and performance KPI for Mainframe System Services team members for continuous improvement of service delivery and technical proficiency. Lead the team to manage on the scope of Core Banking Services overall activities such as installation, monitor, customize, tuning, configure, support and maintain Mainframe and all 3rd party product such as ZEKE, ZARA, LCM, Mobius, tape libraries, backup appliances, backup software and new initiatives. Lead the team to adhere on the 24X7 on-call support as part of rotating team coverage to address system anomalies escalated by operations and users. Collaborate with Head of Core System Management in recommending new hardware architecture, design, implementation to attain operation efficiency, cost effectiveness, resiliency and scalability. Lead the managers to ensure all activities have the established checklists, Standard Operating Procedures (SOP) and complies with bank’s related policies and procedures to perform day-to-day operation and support tasks.

Kuala Selangor