DESKRIPSI PEKERJAAN
To manage the IT Services Liaison Team's resources, projects, and activities that aim to build strong partnerships with the IT service owners and application owners.
To conduct recurring catch-up calls with IT service owners and application owners to communicate the performance of their service and open relevant discussion points to continuously improve the service delivery.
To manage the development backlog, prioritization, and ongoing projects of the Citizen Developers within the Infrastructure and Operations organization.
To provide technical guidance to the ITSM Platform Citizen Developers to ensure the right design and approach are taken with proper impact assessment.
To facilitate requirements gathering and UAT sessions for new catalog item development and enhancements to ensure they meet customers' requirements before deployment to production.
To facilitate the onboarding of acquisitions or new services to the Service Desk and the ITSM platform, ensuring pertinent requirements are in place.
To monitor personal and team queue incidents, request ticketing systems, and ensure consumers are properly handled and updated.
REQUIREMENT
Bachelor's degree in any IT-related courses; experience may be considered in lieu of formal education.
5 years of relevant work experience in the IT field.
Knowledge of ServiceNow and Service Desk best practices.
Knowledge of ITIL Services management methodology.
Good analytical skills and comfortable formulating insights from data.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
