IT Helpdesk

(Staff)
PHP 22,000 - 30,000
VGP Center, Suite 406 VGP-China Bank Bldg 1229, 6772 Ayala Ave, Legazpi Village, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines

DESKRIPSI PEKERJAAN

Attend to inquiries, applications and notification request from the customer, respond or escalate to next level within SLA Answer support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work. Act as a further escalation point for unresolved or escalated calls Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles Report to Helpdesk Team Lead on any issue that could significantly impact the business Ensure all calls are logged-in the Service Desk logging system. Ensure all calls and/or tickets are responded to or attended within the agreed SLA Respond to enquiries from clients and help them resolve any hardware or software problems. Maintain a log of any software or hardware problems detected. Allocate more complex calls to the relevant IT Support member. Arrange for external technical support where problems cannot be resolved in-house. Communicate to users in English, using terms that are clearly understood by the customers. Ensure proper turnover (i.e. documents, tickets status updates, etc.) to Helpdesk Support assuming the next shift.
REQUIREMENT

BSc/BA in IT, Computer Science or relevant field At least 1 years of related technical support and/or help desk Ticketing experience Proven experience as a help desk technician or other customer support role (BPO experience would be an advantage) Can work on-site but can consider hybrid and/or WFH set up if with at least 2-3 year experience of said set-up Tech savvy with working knowledge of office automation products and networking. Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Must be conversant in English, and possesses good working attitude and disposition, Japanese language skill to be an advantage. Has excellent communication skills Customer-oriented and cool-tempered

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Manila

GAMBARAN PERUSAHAAN

-

100-250

Formal

English

Manajemen Sumber Daya Manusia

8170706

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan VGP Center, Suite 406 VGP-China Bank Bldg 1229, 6772 Ayala Ave, Legazpi Village, Makati, 1226 Metro Manila, Filipina