Support Staff

(Staff)
PT. Reka Sinergi Pratama
Jl. Tanah Abang II No.57, Jakarta Pusat 10160 – Indonesia
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

1. Answering telephone and e-mail in accordance with existing SLAs. 2. Always improve knowledge, the ability to help customers with questions about the product. 3. Serve and/or respond and provide solutions to technical questions from customers. 4. Provide information about products and features. 5. Record, deliver, handle problems and make problem solving reports. 6. Ensure features / products are running as they should from each customer. 7. Analyze problems and provide input on product improvement. 8. Record and report on system errors. 9. Ensure features / products are running well before being released to customers. 10. Carry out a deployment process with the Developer team. 11. Based on the testing carried out, inventory and analyze the report on the problem that occured. 12. Providing training to customers & Providing friendly, fast and efficient services.
REQUIREMENT

1. Education level: Diploma/Bachelor degree or above in Computer Science, Software Engineering, Electric and Electronics, other related discipline. 2. Languages: Must have good written and oral English language skills. 3. Experience min 2 years in similar position. 4. Passionate in software configuration or testing. 5. High grade of engagement and motivation. 6. Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks. 7. Ability to meet deadlines, identify issues and resolve with minimal direction. 8. Must be self-motivated and able to work both independently and in conjunction with team members and product groups. 9. Enthusiasm and flexibility to work on a variety of projects are necessary, as well as the ability to rapidly acquire new domain familiarity. 10. Customer-oriented.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

https://www.opsigo.com/

100-250

Casual(T-shirt)

Indonesian

Komputer/TI

622122037007

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Tanah Abang II No.57, Jakarta Pusat 10160 – Indonesia