The core role of the Implementation Consultant includes but is not limited to: Gaining an in-depth knowledge of all ELMO systems Configuration of ELMO solutions in accordance with client specifications, and in line with ELMO timelines, standards and procedures Manage client projects, including the development, configuration, client liaising and stakeholder management, in a way that meets client deadlines Engage in research activity associated with the design and development of online learning solutions, including the identification of potential enhancements to functionality and capability Ensuring the quality production and output of ELMO HR & Payroll solutions in adherence to all published ELMO Learning quality control standards and procedures Maintaining all records associated with the design, development and implementation of the ELMO solutions Establish and maintain long term relationships with clients contacts Documenting, and maintaining the currency of the documentation of the capabilities of the ELMO solution, both for internal and external use Systems-related troubleshooting for both internal and external stakeholders Logging and maintaining records of all system-relating troubleshooting (technical queries, user errors) Escalating technical issues where appropriate (system bugs, application enhancements), and assisting in their prompt resolution Participating in and delivering outcomes for other projects as may from time to time be assigned. Ensure compliance with Information Security and privacy policies and procedures

Manila