Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor,
Taipei - Northern Taiwan -
Taipei - Northern Taiwan -
DESKRIPSI PEKERJAAN
Operation Management
1. Provide 24 x 7 monitoring service and technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to ensure continuous availability and high stability (Responsible)
2. Resolve daily service, operational, administrative tasks and perform initial analysts, diagnosis, isolation as well as problem resolving (Responsible)
3. Keep track of incident tickets updated and follow-up with relevant support teams in accordance within the defined SLAs (Support)
4. Coordinate with vendors efficiently for delivery of services and equipment according to contracts (Responsible)
5.To implement configuration changes and perform fine-tuning on system and networking. (Support)
Policy & Procedures
1. Follow all instructions, procedures and policy (Support)
2. Provide continuous recommendation to improve the efficiency for operation process (Support)
KPI / SLA Management
1. Perform as per department / team (Support) and individual (Responsible) KPI
2. Ensure SLA achievement (Support)
Reporting
1. Delivery of operation reports, management report and customer report (Support)
REQUIREMENT
Standard career level descriptor for job level: Have substantial understanding of the job Uses skills and knowledge to complete a wide range of tasks Work is moderately difficult Need to use judgement to solve issues or make recommendations Receives very little daily instruction Only gets general instructions on new work Typically requires demonstrable level of related experience.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Address
Hong Kong