•Maintenance IT Infrastructure Area DC, DRC and Network existing and make sure running normaly. •Troubleshoot for all problem on IT Infrastructure (Server,PC/Laptop,Printer,CCTV,IP PBX, Router, Firewall, Tower and etc) on related area. •Analyze problem for preventif and corrective action for solving problem •Manage network administration including troubleshooting and configuration •Perform user support (email, PC, laptop troubleshooting, projector, IP phone, etc) •Create and manage the plan for moving technical solutions to final client hand-off. •Document all aspects of the project and ensure that all projects are delivered on-time with in scope and budget for infrastucture. •Develop and deliver progress reports, requirements documentation and presentations. •Ensure effective internal communications both within the operations team and across the organization. Facilitate coordination and communication between support functions. •Serve as the first point of contact for customers seeking technical assistance over the phone or email •Determine the best solution based on the issue and details provided by customers •Walk the customer through the problem-solving process •Direct unresolved issues to the next level of support personnel •Provide accurate information on IT products or services •Record events and problems and their resolution in logs •Pass on any feedback or suggestions by customers to the appropriate internal team •Responsible and documentation for IT asset and License area.

Jakarta Utara