Company Overview
The first ACE Hardware Indonesia store opened in Supermal Karawaci, Tangerang, in the same year, followed by a series of rapidly growing stores. This development is fully supported by our modern integrated distribution system and professional well-trained staffs whose skills & knowledge are always improved through various trainings, seminars, and more.
Our commitment to deliver maximum customer satisfaction is proven with the grant of Quality Management System ISO 9001-2000 certificate, making ACE the first certified hardware store in Indonesia. In 2011 we also obtained SERVICE QUALITY GOLDEN AWARD 2011 in the category of Modern Home Builder & Retailer, from SERVICE EXCELLENCE Magazine (Marketing Magazine Group) & Carre – Center for Customer Satisfaction & Loyalty (Carre – CCSL).
ACE is striving to be the Pioneer of "Do-It-Yourself" concept, which means, we provide not just products, but also required knowledge on how to install, use, and maintain them properly. However, for certain technical products that need advanced expertises, our staffs are always ready to give customers a hand. Our hope is, with the assistance of ACE, everyone can be an expert.