IT Support PT. Smart, Tbk Medan (Sumatera Utara)

Identifying hardware and software solutions Troubleshooting technical issues Diagnosing and repairing faults Resolving network issues Installing and configuring hardware and software Speaking to customers to quickly get to the root of their problem Providing timely and accurate customer feedback Talking customers through a series of actions to resolve a problem Following up with clients to ensure the problem is resolved Replacing or repairing the necessary parts Supporting the roll-out of new applications Providing support in the form of procedural documentation Managing multiple cases at one time Testing and evaluating new technologies Conducting electrical safety checks on equipment

sekitar 3 tahun lalu

IT Support Mayapada Hospital Jakarta Selatan (Jakarta)

Melakukan monitoring kinerja server, jaringan dan sistem Mayapada untuk memastikan operasional harian berjalan dengan lancar. Mengembangkan prosedur dan kebijakan IT secara berkala untuk memastikan departemen support & operasional bisa berjalan efektif dan efisien. Melakukan monitoring dari proyek IT yang sedang berjalan dan membuat laporan mingguan perkembangan dari proyek yang berjalan. Melakukan monitoring aplikasi Rumah Sakit, mulai dari core aplikasi (HIS) sampai dengan aplikasi yang mendukung core aplikasi. Melakukan eskalasi masalah menyangkut operasional IT yang ditemukan di lapangan. Melakukan diskusi dengan unit - unit yang ada di semua Rumah Sakit Mayapada untuk mendapatkan insight mengenai issues yang terjadi di lapangan untuk mendapatkan solusi dari masalah yang dihadapi tersebut. Membuat panduan untuk pengguna dan teknis, seperti dokumen FAQ atau buku pegangan untuk Karyawan dan Personel departemen IT. Membuat kompilasi laporan mingguan terkait layanan Helpdesk dari seluruh unit. Membuat kompilasi laporan bulanan untuk budget IT Operasional, termasuk Korporasi dan Unit. Membuat kompilasi laporan bulanan untuk aset IT di lingkungan Mayapada Healthcare, termasuk Korporasi dan Unit.

sekitar 3 tahun lalu

Helpdesk Siloam Hospitals Group (Tbk) Tangerang (Banten)

Manage and troubleshooting computer hardware, software, systems, networks, printers and scanners. Support for operational activity (Video Conference, Conference Call, etc). Managing stocks of equipments, consumables, and other supplies. Investigating, diagnosing and solving computer software and hardware faults. Create IT guidelines for user. Reqularly updated operating system and anti virus. Manage and maintain security system (CCTV & Access Control). Collecting and reporting Inventory (IP Phone, CCTV, Printer, etc)

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Helpdesk PT. Pasifik Satelit Nusantara Cikarang (Jawa Barat)

Follow up by phone, e-mail, or other messanger applications to users regarding complaints. Analyzes and troubleshoots to make sure the user have the appropriate services regarding complaints about hardware, software, and networking problems.

sekitar 3 tahun lalu

IT Support PT. Micro Piranti Computer Jakarta (Jakarta)

sekitar 3 tahun lalu

IT Support PT. Maxi Group Jakarta Utara (Jakarta)

Identify and troubleshoot networking problem (LAN, Mikrotik & WIFI) Conduct installation & upgrade to all IT related hardware & infrastructure (Router, firewall, switch, server, telephone line, PABX) Software installation, maintenance and update Do routine maintenance to all hardware & office infrastructure Monitoring and create daily report on clickup software

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu

IT Support Executive Stylus Asia Sdn Bhd. Kuala Lumpur (Kuala Lumpur)

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and network. Troubleshoot system and network problems, with senior assistant. Diagnosing and solving hardware or software faults replace parts as required. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers.

sekitar 3 tahun lalu