Technical Support Representative

(Staff)
Emapta
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Run service qualification checks using web-based tools and support systems Troubleshoot internet, broadband, voice, and connectivity issues across fixed, wireless, mobile, ADSL, PSTN, and VoIP technologies Support customers through inbound calls, outbound calls, chat, and email Guide new customers through internet setup, recommendations, and onboarding support Use knowledge base resources to research issues and provide accurate, timely solutions Record customer concerns, actions taken, and resolutions in CRM and related platforms Follow applicable telecommunications regulations, service standards, and operational procedures while supporting customers
REQUIREMENT

1-2 years of Technical Support Representative experience in a BPO environment, preferably handling Telco home broadband or internet services Experience supporting telecommunications, broadband, internet, or connectivity-related campaigns is highly preferred; exposure to international customer support environments is an advantage Customer service campaign experience may be considered, preferably with technical troubleshooting exposure Experience providing live web-chat support is an advantage Basic knowledge of computer networking, internet connectivity, email systems, common email clients, and smartphone email configuration Excellent written and verbal communication skills Bachelor's degree holder or college undergraduate Strong multitasking skills with the ability to manage customer concerns in a fast-paced support environment Available to start immediately Willing to work onsite at Mega Tower, Ortigas

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina