DESKRIPSI PEKERJAAN
Technical Support & Maintenance:
Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
Support and maintain printers, computer hardware, and peripheral equipment.
Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
Ensure compliance with warranty requirements and return defective parts to inventory.
Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access.
Escalate complex issues to Tier 3 support when beyond scope.
Operational Tasks:
Respond to and resolve hardware and application support queries escalated from the service desk.
Track and maintain hardware and software inventory.
Familiarize end-users with basic hardware and software operations.
Collaborate with vendors and IT teams to resolve technical issues and support branch builds/upgrades.
REQUIREMENT
Diploma/Degree in Information Technology, Computer Science, or related field.
1-2 years of experience in desktop support or IT helpdesk roles.
Experience supporting end users in a corporate environment
Familiarity with Active Directory, Microsoft 365, or endpoint management tools
Knowledge of IT asset management processes
Experience supporting Apple iPad or Android tablets is an advantage
Exposure to ticketing systems such as ServiceNow or Jira is a plus
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
