IT Helpdesk

(Staff)
Emapta
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Provision, modify, and deprovision user accounts across platforms such as Slack, Salesforce, Figma, Miro, and other SaaS tools Monitor the in-house ticketing system and acknowledge requests within defined response targets Connect client SaaS platforms with the in-house platform to set up and troubleshoot simple integrations Execute defined runbook procedures and escalate when requests are unclear or out of scope Maintain reliable shift coverage and provide clean handoffs with pending items and ownership details
REQUIREMENT

1 to 3 years of experience in IT Helpdesk, user access management, IT administration, or similar roles (ideally supporting U.S./EU clients) Strong English communication skills, both written and verbal Experience managing user access for SaaS applications such as Figma, Miro, Salesforce, Slack, and similar platforms Strong attention to detail and consistent process discipline Reliable and steady during low-activity periods with strong time management skills Tech-curious and proactive in learning new tools, updates, and processes Nice to Have Familiarity with Okta, Google Workspace, or Entra ID Basic understanding of security and compliance practices Ability to identify patterns and recommend process improvements Prior experience in a 24/7 support or rotating shift environment Additional Information Strong English proficiency is essential, ideally at C1 level or above Strong individual contributor mindset with a focus on execution and ownership SaaS experience, technical aptitude, and learning agility are highly valued Motivation to work in a flexible, remote, shift-based environment Strong communication skills and reliability are critical for success

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina