IT Application Support

(Staff)
PT. Inovasi Daya Solusi
Grand Slipi Tower Lantai 8 Jl Letjen S Parman Kav 22-24 Jakarta Barat, Indonesia
Jakarta Barat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Act as first-level technical support for log investigation during operational incidents or error reports. Escalate potential bugs or abnormal system behavior to the engineering/development team as needed. Extract and organize data from logs to support operational needs. Monitor and analyze system/application from various sources (e.g., Log, Datadog).
REQUIREMENT

Bachelor's Degree in Computer Science or equivalent Minimum of 1 year of experience in Application Support. Familiarity with financial transaction flows such as PPOB, Multifinance, Disbursement, and Payment Gateway (e.g., inquiry & payment processing, balance checking, settlement). Strong knowledge and experience with API-based systems is a must. Experience working with system logs, application logs, or monitoring tools (e.g., Datadog, new relic, grafana,dynatrace), and maintain alert. Ability to respond quickly and accurately during incidents or service disruptions. Clear written and verbal communication skills, especially in documenting investigation steps and explaining technical findings to non-technical stakeholders. Able to work independently or collaboratively in a fast-paced and operationally critical environment. Willing to be on-call or provide support outside regular hours during high-impact incidents (if needed). Willing to work onsite (WFO) and in shifting schedules.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://ids.id/lang/id

20-50

Formal

Indonesian

Komputer/TI

622129021993

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Grand Slipi Tower Lantai 8 Jl Letjen S Parman Kav 22-24 Jakarta Barat, Indonesia