IT Support L1 – BMC TrueSight

(Staff)
PT. Metrodata electronics, Tbk
APL Tower 37th Floor Suite 3, Jl. Letjen S. Parman Kav. 28, Jakarta 11470
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Monitor and manage IT infrastructure, systems, and applications using BMC TrueSight. Handle alerts, incidents, and service requests with a high level of accuracy and responsiveness. Perform thorough initial diagnosis and troubleshooting to identify root causes. Ensure timely escalation of complex issues to Level 2 or relevant teams with complete analysis. Maintain comprehensive and accurate documentation within ticketing systems. Adhere to and drive compliance with SLA, operational standards, and best practices. Collaborate cross-functionally to ensure efficient incident resolution and service continuity. Conduct regular system health checks, trend analysis, and preventive monitoring activities.
REQUIREMENT

Bachelor’s degree in Information Technology, Computer Science, or a related field. 3–5 years of experience in IT Support, System Monitoring, or NOC environment. Strong understanding of IT infrastructure, including servers, networks, and databases. Hands-on experience with monitoring tools, preferably BMC TrueSight. Excellent analytical thinking and problem-solving capabilities. Solid experience in IT operations and monitoring environments. Good understanding of ITIL framework (Incident, Problem, and Change Management). Exposure to scripting, automation, or log analysis is an advantage. Proven ability to deliver operational excellence and continuous service improvement. Strong communication skills with the ability to articulate technical issues clearly in English. Demonstrated ability to work in a fast-paced and shift-based environment. Willing to be dedicated onsite in our client office near Thamrin, Central Jakarta (Contract 1 year, possible extension).

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Pusat

GAMBARAN PERUSAHAAN

-

https://www.metrodata.co.id/

250-500

Formal

Indonesian

Komputer/TI

02129345888

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan APL Tower 37th Floor Suite 3, Jl. Letjen S. Parman Kav. 28, Jakarta 11470