22/F, Yen Sheng Centre, 64 Hoi Yuen Rd, Kwun Tong, Hong Kong
Hong Kong - Hong Kong -
Hong Kong - Hong Kong -
DESKRIPSI PEKERJAAN
Handle Level 1.5 technical support requests efficiently according to service deliverables.
Provide remote assistance (calls, emails, chat) to users in local and overseas markets, especially the Chinese-speaking region, to resolve issues that users are facing with their computer system.
Troubleshoot common hardware, software, and connectivity issues by guiding users with clear instructions and within required timescales.
Accurately log and document all support activities in the system and in the prescribed format.
Support setup or configuration issues through remote guidance or in-person communication.
Ensure SLA targets and performance metrics are consistently met.
Contribute technical solutions and updates to the knowledge base.
Any ad hoc duties assign by the Company from time to time.
REQUIREMENT
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Less than 1 year experience/Fresh Grad
LOKASI KERJA
Alamat
Kuala Lumpur
GAMBARAN PERUSAHAAN
Komputer/TI
85221683811
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