DESKRIPSI PEKERJAAN
Greet and welcome customers warmly
Provide accurate information about our classes, programs, internal events and studio policies
Respond to general enquiries via email, WhatsApp, phone, and walk-ins
Process student enrolments, withdrawals, payment collection and other administrative tasks
Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software
Handle customer feedback or concerns in a professional, solutions-oriented manner
Ensure the studio is kept neat, organised, and report any maintenance issues
Work closely with the General Manager and Studio Manager on daily operations and process improvements
Take initiative to identify gaps and contribute to team effectiveness
Assist in mentoring or guiding junior team members when required
Any other tasks related to customer support and studio operations
REQUIREMENT
At least 3 years of relevant experience in customer support
Prior team lead or supervisory experience (preferred)
The ability to work independently, reliably, and with a solutions-oriented mindset
Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds
Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
A proactive attitude and a strong sense of ownership over your responsibilities
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification SMA/SMK
- Min Experience Staff
