Service Desk Senior Associate I Onsite Makati

(Staff)
KMC Solutions
20th Floor, Picadilly Star, 4th Avenue, corner 27th Street, Taguig, 1630 Metro Manila, Philippines
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Answer phone calls and respond to moderately complex customer inquiries Log, acknowledge, categorize, and prioritize all issue/request tickets Assign tickets and inform the appropriate group for further troubleshooting Check emails regularly and follow up on tickets beyond SLA Provide users with status updates as defined in SLA Provide IT support for technical issues, including Microsoft core business applications and operating systems Provide technical assistance to all end-users, both internal and external clients Diagnose and resolve hardware and software problems Take lead roles as assigned by the immediate supervisor Perform additional tasks as assigned by the immediate supervisor
REQUIREMENT

Must-Have Skills & Requirements: Maintain and enhance customer satisfaction; provide service in a respectful, courteous, and positive manner Effective communication skills (verbal, written, and listening) across all levels of staff Punctual, detail-oriented, and self-reliant Preferred Qualifications: Bachelor’s/College Degree in Computer Science, Information Technology, or equivalent Minimum 2 years of experience in IT service desk or technical support positions Customer service-oriented, resourceful, and self-motivated Proficient in MS Windows environment, MS Office, and Office 365 applications Excellent English communication skills (verbal and written) Strong analytical and problem-resolution skills Ability to manage tasks with minimal supervision Experience leading minor tasks or projects assigned by the supervisor Willingness to work shifting schedules, including holidays, weekends, and night shifts Experience with Active Directory and ticketing systems is a plus

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://kmc.solutions/

Servis

63287796540

-

FOTO PERUSAHAAN

Lokasi Perusahaan 20th Floor, Picadilly Star, 4th Avenue, corner 27th Street, Taguig, 1630 Metro Manila, Philippines