REQUIREMENT

What makes you successful: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HND [Higher National Diploma] level educated and/or 1+ years of relevant customer/technical support experience. Fluency in English both written and oral communication. Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox. Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems. Knowledge and experience of providing support across a number of social media channels. Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen. Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence. Superior phone acumen and ability to show empathy to customers. Ability to retain detailed information, troubleshoot and solve problems. Strong proficiency in troubleshooting issues and thinking through problems. Able to work flexible hours on a rotating schedule including evenings, holidays and weekend. Ability to work independently with supervision as required and with other departments. Desire, drive and willingness to be part of a very fast-moving company. Preferred Qualifications: Technically proficient skill set in the areas of troubleshooting medical devices. Multi-lingual candidates; covering English and Spanish supported language in our direct markets. Degree level educated in a computer-based discipline.

DETAIL LOWONGAN

• Umur -
• Min GPA -
• Min. Qualification S1/D4
• Min Experience Staff