DESKRIPSI PEKERJAAN
· Provides first-line investigation and diagnosis
· Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
· Escalates unresolved incidents/service requests within agreed timescales
· Logs relevant incident/service request details per help desk procedures
· Communicates with client regarding incident progress
· Ensures tickets are always updated until issues are resolved
· Conducts hardware and software maintenance and support
· Performs IMAC (Install, Move, Add and Change)
· Local network support and/or assists centralized Network team
· Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
· Assists Asset Management Team in inventory of IT assets
· Performs deployment and movement of IT assets
· Performs additional task that may be assigned by the immediate supervisor
· Excellent customer interface skills
· Good interpersonal communication skills
· Understanding of customer satisfaction principles and practices
· Ability to write technical support documentation
· Team player
· Ability to work under pressure
· Good organizational and time management skills
· Good analytical and problem-solving skills
· Maintains strong attention to detail in high-pressure
REQUIREMENT
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
· Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
· Willing to be assigned in multiple locations
· Excellent in English communication skills both verbal and written
· Willing to work on shifting schedule, Holiday, weekends and Night shift
· Experience and knowledge in Active Directory and ticketing systems is a plus
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification S1/D4
- Min Experience Staff
