• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues. • Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems. • Provide technical assistance for operating systems, applications, and other software tools. Hardware and Software Installation: • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards. • Install and configure operating systems, software applications, and updates. • Set up and configure network printers and other peripherals. System Maintenance and Monitoring: • Perform routine maintenance tasks such as system updates, patches, and antivirus scans. • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security. • Manage user accounts, permissions, and access levels as per company policies. Documentation and Reporting: • Maintain accurate records of hardware inventory, software licenses, and configurations. • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing. • Generate reports on system performance, incidents, and resolutions for management review. Collaboration and Training: • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services. • Provide training and guidance to end-users on basic IT operations, software usage, and best practices. • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Singapore