Remote IT Helpdesk Support Specialist

(Staff)
Emapta
2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina
Manila - Luzon - Philippines
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Technical Support & Operations Provide Tier 1-2 technical support via ticketing systems, email, chat, and video calls Troubleshoot and resolve issues across SaaS applications and end-user environments Manage identity and access using tools such as Okta and Entra ID Manage devices using MDM solutions (e.g., Intune, Jamf, Kandji) Handle onboarding, offboarding, and full access lifecycle management Incident & System Management Work with ITSM platforms such as ServiceNow, Monday.com, Jira Service Management, or similar tools Investigate technical issues deeply and deliver clear root cause analysis and solutions Document incidents, resolutions, and procedures accurately Escalate issues when required while maintaining ownership through resolution
REQUIREMENT

Core Requirements 3 years of experience supporting SaaS-based environments Hands-on experience with MDM solutions Hands-on experience with Okta or similar identity providers Experience working with ITSM or ticketing systems Strong technical troubleshooting and problem-solving skills Excellent English communication skills (written and verbal) Ability to work independently in a fully remote setup Strong Advantage Experience with Microsoft 365, Entra ID, and Intune macOS and Windows administration experience Experience working in startup or high-growth environments

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Manila

GAMBARAN PERUSAHAAN

-

https://emapta.com/

250-500

Formal

Tagalog

Konsultan

63285400026

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan 2/F and 7/F JAKA, Ayala Ave, Legazpi Village, Makati, 1229, Ayala Ave, Makati, 1226 Metro Manila, Filipina